Reception Team Leader

Larbey Evans Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global law firm in London is seeking a Reception Team Leader to ensure high-quality reception services. The successful candidate will support the Front of House Manager and oversee daily reception functions. Strong customer service experience and leadership skills are essential. This role offers a generous salary and excellent benefits, alongside a full-time work schedule.

Benefits

Generous salary

Excellent employee benefits

On-site gym

Free health assessments

Qualifications

• Experience in a high quality, customer-focused service environment.
• Demonstrable leadership and management skills.
• Ability to work effectively within a team.

Responsibilities

• Support the Front of House Manager in reception services.
• Assist in the production of weekly rota.
• Provide continuity of service at reception posts.

Skills

Customer service experience

Leadership skills

Team collaboration

Job description

Overview

Reception Team Leader

One of our leading global law firm clients is seeking a standout and effective Reception Team Leader to join their London offices on a full-time, permanent basis.

• Generous salary + excellent employee benefits, including free health assessments, on-site gym, and more!
• 40 hours per week alternating weekly shifts between 07:30am – 8:00pm
• City Thameslink / Farringdon / Chancery Lane / Blackfriars

We’re looking for candidates with strong client service experience who enjoy working as part of a team alongside the Reception Team, Front of House Manager, and In-House Functions Organiser.

Key Responsibilities

• To support the Front of House Manager in providing a high quality, professional reception service that is appropriate to business needs.
• Be the primary point of contact and assist when required in the absence of the Front of House Manager.
• To assist in the production of the weekly rota, ensuring all posts always have sufficient cover.
• Provide reception cover on any of the posts ensuring continuity of service.
• To attend team meetings, record minutes and distribute to the team.
• Act as Training Champion, undertaking the 'new joiner' induction process and ensuring the wider training requirements of the team are regularly assessed and met.
• Ensure appropriate handover processes are undertaken between the security team and/or other receptionist, at the beginning and end of the shift, to ensure service continuity.

Skills & Requirements

• Experience in a high quality, pressurised customer focused / service environment, such as a 5* hotel, cabin crew, or in a similar role as a corporate receptionist.
• Demonstrable leadership and management skills appropriate to the level of responsibility.
• High level of customer service awareness.
• Proven ability to work within a team and to take part in developing operational procedures.
• Able to deal with people at all levels and work effectively as part of a team.