Reception Team Leader

Career Legal; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious law firm located in London is seeking a Reception Team Leader to guide the Front of House team. The successful candidate will ensure exceptional customer service and operational effectiveness in reception duties. Key responsibilities include supervising the team, maintaining quality standards across client areas, and coordinating schedules. Candidates should have prior experience in a similar role and strong leadership skills.

Qualifications

• Experience in a similar reception or front of house role.
• Proven ability to manage and motivate a team.
• Strong customer service and communication skills.

Responsibilities

• Ensure the team delivers a professional and welcoming experience.
• Maintain quality across reception and client areas.
• Oversee daily operations for the reception team.
• Coordinate team rotas, breaks, and holidays.

Skills

Customer service skills

Team leadership

Communication skills

Organizational skills

Job description

Our client, a well respected London law firm known for combining deep legal expertise with a personalised, client-focused approach is currently looking for a Reception Team Leader to join their welcoming Front of House team.

In the absence of the Reception Manager, your role will be to help guide and support the team, fostering a positive, motivated environment that ensures clients always receive the best level of customer services.

Duties will include:

• Ensuring the team deliver a professional and welcoming experience
• Maintaining quality across the reception and client areas
• Carry out regular floor walks to ensure everything looks polished and inviting
• Be proactive in addressing any issues and raising any last-minute changes or requests with the team
• Keep meeting room areas clean, well-stocked, and neatly presented - working closely with the Hospitality team.
• Oversee daily operations for the reception team to make sure resources are well-balanced.
• Coordinate team rotas, breaks, holidays, and evening cover to ensure the right support is always in place
• Regularly review the room booking system to confirm set-up and clear-down times meet the needs of Client.
• Collaborate with event organisers and PA’s to support both internal and external events.
• Work through the event checklist with both the Reception and Hospitality teams Manage the ordering of meeting room stationery and perform monthly stock checks to make sure all branded items are well stocked and available when needed
• Approve invoices and process any expenses promptly and accurately
• Keep supplier and contractor contact information up to date and accessible to the team
• Make sure all reception systems contain the latest and most accurate information.
• Oversee switchboard operations to ensure callers are greeted warmly and efficiently.

Please apply today for immediate consideration!