Reception Team Leader

Portico; City Of London; On-site; GBP 31,000; Full time

Job summary

A corporate reception services provider in London is seeking a Reception Team Leader to manage front of house operations. This role involves overseeing a small team, welcoming visitors, managing the switchboard, and handling administrative tasks. Ideal candidates possess a friendly demeanor, excellent communication skills, and supervisory experience in customer-facing roles. This position offers a salary of £30,011 per annum with various employee benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Positive and friendly personality, capable of building rapport.
• Excellent communication skills are essential.
• Proficient in Microsoft Office suite.
• Experience in customer-oriented roles, preferably in hotels, airlines, or corporate settings.
• Supervisory or management experience is essential.

Responsibilities

• Oversee front of house services and manage a Reception team.
• Manage the company's switchboard and inbox.
• Welcome visitors and staff positively.
• Coordinate meeting rooms and assist with events.
• Perform admin tasks related to statistics and projects.

Skills

Positive and friendly attitude

Excellent communication skills

Proficiency with Microsoft Office

Problem-solving skills

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Overview

Job Description: Are you a customer service professional looking for a new opportunity in corporate reception? We are currently recruiting for a Reception Team Leader to oversee our small team who take care of the front of house services at a well-known global professional financial body, based at the iconic walkie-talkie building, 20 Fenchurch Street. Although this is a leadership position, where you will have full managerial duties to one Receptionist, it is also a very hands-on role where you will be fully operationally involved. You will have constant opportunities to show off your genuinely friendly and positive personality when welcoming visitors and staff, as well as managing the company’s switchboard and inbox. Your multitasking and organisation skills will kick in when you are managing meeting rooms and assisting with event coordination. Finally, your fab admin skills will be put to the test when you are updating statistics, folders, manuals and many other admin related projects.

Shifts: 40 hours per week, shifts from 7am-4pm or 9am-6pm, Mon-Fri

Salary: £30,011 per annum

Responsibilities

• Oversee the front of house services and manage a small Reception team.
• Manage the company’s switchboard and inbox.
• Welcome visitors and staff with a friendly and positive attitude.
• Coordinate meeting rooms and assist with event coordination.
• Perform admin tasks including updating statistics, folders, manuals and related projects.

Qualifications

• A genuinely positive and friendly candidate with the ability to build rapport with everyone.
• They will be sincere, kind, adaptable and a good problem solver.
• Excellent communication skills via all mediums is essential.
• Proficiency with Microsoft Office suit.
• Experience of working within a similar customer-oriented role is essential, preferably within hotels, airlines, medical or a corporate setting.
• Experience Of Supervising/managing a Team Is Essential.

Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people