Reception Team Lead – Flexible Hours & Growth

Village Hotels; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Reading is seeking a dynamic Receptionist to work alongside the Reception Manager in delivering outstanding guest service. Responsibilities include overseeing the reception team, engaging with guests, and ensuring smooth operations. Ideal candidates will have an infectious personality, problem-solving skills, and a passion for exceptional service. The role offers a vibrant work environment within a modern hospitality setting, along with various benefits including health and wellness programs, flexible hours, and exclusive discounts.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Flexible working hours

Employee Assistance Programme

Qualifications

• Must have a passion for delivering exceptional guest experiences.
• Infectious personality is critical for success.
• Ability to solve problems efficiently and motivate others.

Responsibilities

• Assist the Reception Manager in overseeing the reception team.
• Ensure guests receive a flawless experience at check-in and check-out.
• Engage with guests to utilize hotel technology effectively.

Skills

Infectious personality

Problem-solving initiative

Motivating and engaging others

Team player

Outstanding guest service

Job description

A leading hotel chain in Reading is seeking a dynamic Receptionist to work alongside the Reception Manager in delivering outstanding guest service. Responsibilities include overseeing the reception team, engaging with guests, and ensuring smooth operations. Ideal candidates will have an infectious personality, problem-solving skills, and a passion for exceptional service. The role offers a vibrant work environment within a modern hospitality setting, along with various benefits including health and wellness programs, flexible hours, and exclusive discounts.