Reception Supervisor (nights)

Champneys; Wilmslow; On-site; Full time

Job summary

A leading wellness resort in Wilmslow is seeking a Reception Supervisor (nights) to lead a dedicated team and ensure exceptional customer service. You will oversee the implementation of service standards and training for the Front Office team, ensuring guests are welcomed warmly and experiences are memorable. Benefits include health and wellness incentives, discounted stays, and more. This is a full-time position with a salary of up to £14.00 per hour plus gratuities.

Benefits

Health, Wellness and Wellbeing incentives

Employee Assistance Programme

Discounted stays for you, friends, and family

Complimentary Spa Day on completion of probation

50% discount on all Champneys products

Qualifications

• Proven experience in a supervisory role is preferred.
• Strong communication skills and interpersonal skills are essential.
• Ability to deliver high-quality customer service consistently.

Responsibilities

• Lead a small team and ensure high levels of customer service.
• Implement training and coaching of service standards to Front Office team.
• Manage guest arrivals smoothly and efficiently.

Skills

Customer service

Team management

Training and coaching

Problem-solving

Job description

Reception Supervisor (nights)

Champneys Mottram Hall

Contract: Full Time
Salary: Up to £14.00 per hour plus gratuities

Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.

Some Responsibilities include:

• To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
• To assist with implementing training and coaching of the service standards to Front Office team.
• To ensure service to guests is engaging and proactive.
• To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
• To review customer satisfaction levels in Front Office and action issues from feedback promptly.
• To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Wellbeing podcasts

• Champneys experiences (such as an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips
• In‑house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required
• Other perks such as shopping discounts and financial support
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products (Elemis and Clarins)
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking [Hotels and Resorts only]
• Professional Uniform