Reception Supervisor (Maternity Cover)

Soho House; Catbrain; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern hospitality brand in the UK is seeking a Receptionist to work closely with the Head Receptionist and Housekeeping Team. You'll be responsible for delivering exceptional service and ensuring rooms meet brand standards. This role is ideal for someone with at least one year of experience in a similar position. Competitive pay and various benefits are provided to promote a welcoming work environment.

Benefits

Pay Rate £12.79 to £13.01 per hour

10% Tronc Scheme

Paid qualifications through Career Pathway programme

Enhanced Company Maternity, Paternity and Adoption leave

Company sick pay

Free on-site parking

Hospitality Rewards (Discounts Platform)

Celebration Day after three years of service

Complimentary meal every shift

Unlimited free tea, coffee, and soft drinks

Discounted food and accommodation

24-hour access to wellness programme

Discounts on products

Length of Service Rewards

Monthly awards scheme

Up to £500 refer a friend scheme

Birthday Reward

Qualifications

• Minimum of one year experience working as a Receptionist.
• Looking to take a step up to supervisor level or currently in this role.

Responsibilities

• Work with the Head Receptionist and Housekeeping Team to maintain brand standards.
• Deliver exceptional service from arrival to departure.
• Follow guest policies and procedures for smooth operations.
• Bring positive energy to every shift.

Skills

Customer service

Strong communication skills

Team collaboration

Job description

Responsibilities

• Work closely with the Head Receptionist and Housekeeping Team to ensure every room meets our signature Mollie's brand standards.


• Deliver exceptional service-from the moment our guests arrive to the moment they leave.


• Follow our guest policies and operational procedures to keep things running smoothly, safely, and consistently.


• Bring positive energy to every shift and help create a stay our guests will remember for all the right reasons.

We require a minimum of one years experience working as a Receptionist and you are looking to take a step up to supervisor level or you are currently in this role., Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Company Overview

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology. Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry. OUR PEOPLE The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity. We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future. Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's., At Mollie's, our Motel Team is at the heart of what we do. They're the warm welcome, the friendly face, and the reassuring presence that makes every stay feel special. We're looking for people who are naturally personable, service-driven, and passionate about creating unforgettable guest experiences.

Benefits

• Pay Rate £12.79 to £13.01 per hour


• 10% Tronc Scheme


• Mollie's Career Pathway programme including Paid qualifications


• Enhanced Company Maternity, Paternity and Adoption leave


• Company sick pay


• Free on-site parking


• Hospitality Rewards (Discounts Platform)


• Celebration Day- additional day of leave after three years of service


• Complimentary meal every shift


• Unlimited free tea, coffee, and soft drinks every shift


• Discounted food and accommodation


• 24-hour access to our wellness programme


• Discounts on GHD and Cowshed products


• Length of Service Rewards


• Monthly awards scheme


• Up to £500 refer a friend scheme


• Birthday Reward