Reception Supervisor: Lead Guest Experience & Team

HWREN-Front Office; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Greater London is seeking a Reception Supervisor to lead the reception team, ensuring exceptional service for all guests. The ideal candidate should possess strong organizational capabilities and excellent communication skills. Experience in a 4-star hotel is advantageous, as is familiarity with Opera PMS. This role offers a competitive salary, opportunities for career advancement, and a supportive team environment.

Benefits

Free meals on duty

Discounted employee rates

Life assurance scheme

Employee assistance programme

Long service recognition award

Qualifications

• 4-star hotel experience in a similar role is a real advantage.
• Providing a high-quality service comes naturally to you.
• Smart and professional appearance is required.

Responsibilities

• Coordinate and supervise receptionists on duty.
• Ensure hotel reception is always manned and guests are welcomed.
• Manage check-in and check-out procedures efficiently.

Skills

Excellent communication skills in English

Strong organizational skills

Ability to multi-task

Approachable and positive attitude

Tools

Opera PMS

Job description

A leading hospitality company in Greater London is seeking a Reception Supervisor to lead the reception team, ensuring exceptional service for all guests. The ideal candidate should possess strong organizational capabilities and excellent communication skills. Experience in a 4-star hotel is advantageous, as is familiarity with Opera PMS. This role offers a competitive salary, opportunities for career advancement, and a supportive team environment.