Reception Supervisor, Hotel Du Vin - Henley On Thames

Hotel du Vin; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hospitality group in Oxford is seeking a Reception Supervisor to create memorable experiences for guests. This role involves welcoming guests, handling inquiries, and ensuring high standards in every interaction. Ideal candidates will have a natural charm for hospitality and a passion for service. This full-time position offers numerous perks, including discounted accommodations, fully funded training programs, and supportive work culture.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Sustainability initiatives

Qualifications

• Friendly, passionate, and energetic individual with a love for people.
• Desire to create exceptional guest experiences.
• Willingness to learn and develop within the hospitality industry.

Responsibilities

• Set the tone for guests' visits as the first and last face they see.
• Handle queries and ensure guests' experiences exceed expectations.
• Bring high standards to every guest interaction.

Skills

Natural hospitality charm

Passion for service

Ability to engage with guests

Job description

Reception Supervisor, Hotel Du Vin - Henley on Thames

13.65 / 40 Hours Permanent Contract Henley-on-Thames

Overview

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Responsibilities

You will be the first and last person guests see, setting the tone for their visit and ensuring everything has gone above and beyond before they leave. You will handle queries of all shapes and sizes, strive to make our guests experience the best it can be, and bring high standards to every interaction.

Qualifications

You must have a natural hospitality charm and a passion for service, love people and make guests smile every day, and want to be part of something different while working with the best food, drink and a brand you will be proud of.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality from 65 per night.
• Discounted Friends and Family Room Rate 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from 5 per month.
• Referral schemes that pay up to £1500.
• A tasteful uniform that keeps you looking professional.
• Wellness & National Campaign Days Calendar – Pay Day lunches, National Popcorn Day, Mental Health Awareness week and more.
• Wagestream instant pay access – get paid as you earn.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with dinner, bed & breakfast.
• We sponsor The Brain Charity.
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
• Sustainability goals: 100% renewable electricity, minimal waste recycling (70%), chemical‑free cleaning systems and eco‑friendly enzymes in kitchens; volunteer for sustainable charities two days a year on full pay.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.