Reception Supervisor, Hotel Du Vin - Brighton

Hotel du Vin; Kemp Town Estate; On-site; GBP 1,000; Full time

Job summary

A prestigious hotel chain in Kemp Town Estate is seeking a passionate Reception Supervisor to enhance guest experiences. The ideal candidate will provide exceptional service, maintain high standards, and collaborate with the reception team. This full-time role offers competitive pay, extensive benefits, and opportunities for career growth within the hospitality industry.

Benefits

Heavily discounted staff room rates

Discounted friends and family room rates

35% off dining bills

Fully funded apprenticeship programmes

High Street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Complimentary anniversary stays

Support for charitable initiatives

Volunteer days with pay

Qualifications

• Natural hospitality charm and a passion for service.
• Experience or interest in a supervisory role within hospitality.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure every guest’s experience has gone above and beyond.
• Handle guest queries of all shapes and sizes.
• Maintain high standards and create a welcoming atmosphere.
• Collaborate with the reception team to achieve guest satisfaction.

Skills

Natural hospitality charm

Passion for service

Experience in supervisory role

Job description

Reception Supervisor, Hotel Du Vin - Brighton

Rate of Pay / Hours: 13.00 per hour, 40 hours. Type of Contract: Full-time. Location: HDV Brighton.

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

Overview

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

Responsibilities

• Be the first and last point of contact for guests, setting the tone of their visit.
• Ensure every guest’s experience has gone above and beyond before they leave.
• Handle guest queries of all shapes and sizes, delivering celebrity service.
• Maintain high standards and create a welcoming atmosphere.
• Collaborate with the reception team to achieve guest satisfaction.

Qualifications

• Natural hospitality charm and a passion for service.
• Experience or interest in a supervisory role within hospitality.

Benefits

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality (rooms from £65 per night).
• Discounted friends and family room rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded apprenticeship programmes that support your career development.
• High Street discounts on a range of shops, experiences and holidays.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare cash plans (dental, optical, medical) available from £5 per month.
• Referral schemes that pay up to £1,500 for successful referrals.
• Uniform and wellness & national campaign days calendar promoting activities.
• Instant access to pay via Wagestream.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with dinner, bed & breakfast.
• Support for The Brain Charity and Employee Assistance Programme (free, confidential advice 24/7).
• Sustainability: 100% renewable electricity, waste recycling, chemical‑free cleaning.
• Volunteer for sustainable charities 2 days per year on full pay.

Career Development

Hotel du Vin encourages internal development and progression. Apprenticeship scheme available after successful completion of the probationary period.

Acknowledgment

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.