Reception Supervisor - Holiday Inn London - Gatwick Airport

Valor Hospitality Careers UK; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel management company in the UK is seeking enthusiastic individuals for customer service roles. You will set the tone for every guest’s stay, ensuring they have a wonderful experience. Flexible shift patterns and opportunities for career advancement, including apprenticeships, are available. This role promises a vibrant work environment with competitive pay and various employee benefits.

Benefits

Discounted hotel rates

50% discount on dining

Free meals while on duty

Employee Assistance Programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Qualifications

• Experience in a branded hotel environment is essential.
• Comfortable working in a fast-paced role dealing with guests.

Responsibilities

• Set the tone for guest experiences with a warm welcome.
• Ensure a smooth check-out experience for guests.
• Be open to various shifts and flexible hours.

Skills

Customer service

Ability to work in fast-paced environments

Job description

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check‑out experience, you’ll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast‑paced role dealing with people on a daily basis.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fueled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.