Reception Supervisor

Novotel Hotels; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality group in Wolverhampton is seeking a Reception Supervisor to manage front desk operations and lead a dedicated team. The ideal candidate possesses leadership skills, proven experience in front office operations, and a passion for providing exceptional guest service. Responsibilities include managing check-in/check-out processes, addressing guest requests, and ensuring high standards of service delivery.

Qualifications

• Proven experience in front office operations, preferably in a supervisory role.
• Strong leadership skills to inspire and manage a dynamic team.
• Excellent communication skills and a passion for guest service.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage front office service delivery to maintain guest satisfaction.
• Lead and motivate the front office team.

Skills

Leadership skills

Communication skills

Interpersonal skills

Multitasking ability

Tools

Opera Cloud software

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dedicated and professional Reception Supervisor to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Front Office Manager in maintaining smooth and efficient service delivery.

Responsibilities

• Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
• Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
• Provide a warm and professional welcome to guests upon arrival and departure
• Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
• Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
• Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
• Meet, greet, and facilitate seamless rooming arrangements for Accor ALL guests, ensuring a memorable experience
• Lead and motivate the front office team to maintain high standards of service and operational efficiency

Requirements

• Right to work in the UK
• Proven experience in front office operations with a strong track record in a supervisory or managerial capacity
• Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team
• Strong knowledge of Opera Cloud software
• Outstanding communication and interpersonal skills, with a genuine passion for guest service
• Ability to multitask and thrive in a fast‑paced, detail‑oriented environment

Location

Novotel Wolverhampton, Union Street, WV1 3JN

Hours

40 per week. Flexibility to work early, mid or late shifts, including weekends.