Reception Supervisor

NHS; Wellingborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in Wellingborough is seeking an enthusiastic Reception Supervisor to manage the reception and administrative teams. This full-time role (37.5 hours/week) primarily requires Monday to Friday commitment, though flexibility is key. Key responsibilities include overseeing rotas and providing support to the Business Manager. Ideal candidates should possess strong organisational and supervisory skills, with experience in a similar environment. A current driving license and willingness to travel across various sites is also essential.

Qualifications

• Experience in domestic cleaning or catering environment at a mid or senior level.
• Knowledge of health and safety protocols.
• Understanding of hygiene importance.

Responsibilities

• Manage multiple teams across varying sites county-wide.
• Handle rotas, supervision, and appraisal tasks.
• Support the Business Manager with day-to-day management.

Skills

Organisational skills

Interpersonal skills

Computer skills

Education

Level 3 NVQ or equivalent

Job description

Reception Supervisor

Closing date: 19 December 2025

Hotel Services are looking for a highly motivated, enthusiastic and organised Reception and Admin Supervisor to support our Business Manager. We are looking for either an experienced Supervisor or someone wishing to take a step up into a supervisory role, to manage both the Administrative and Reception teams.

The position is 37.5 hours per week, predominately Monday to Friday 09:00-17:00 although flexibility for shifts and days worked is vital to meet business demands. Travel to the sites listed will be an essential part of this role.

Main duties of the job

The post holder will be responsible for multiple teams across varying sites county-wide. They will be expected to manage rotas, take on supervision and appraisals tasks, alongside supporting the Business Manager with day-to-day management of the teams. Experience of working with Systmone would be beneficial although not essential.

We are seeking an individual who is enthusiastic, compassionate, flexible and creative in their approach and can work alongside staff and the wider multi‑disciplinary team to provide quality and effective supervisory support.

You will demonstrate an enthusiasm for professional development and will be motivated to further your understanding and skills through various training opportunities. Car owner/driver and current driving licence essential or access to a car as you will be required to travel to multiple locations across the county (unless you have a disability as defined by the Equality Act 2010).

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Person Specification

Experience

• Knowledge / experience of working in a domestic facilities industry environment and able to demonstrate practical cleaning skills
• Experience in a domestic cleaning or catering environment at a mid or senior level and or qualifications at Level 3 NVQ or equivalent
• Experience and knowledge of computer technologies and software packages

Knowledge

• General education including literacy and numeracy
• An understanding of the importance of health and safety
• An understanding of the importance of hygiene

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northamptonshire Healthcare Foundation Trust