Reception Supervisor

David Lloyd Clubs; High Wycombe; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading health and wellness group in High Wycombe is seeking a passionate Reception Supervisor to lead the Reception team and enhance member experience. The ideal candidate will have management experience in customer service and a strong commitment to service excellence. This role offers perks such as free club membership and discounts on services.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement through internal training

Wagestream App: Get paid on demand

Access to our Benefits Suite

Qualifications

• Previous experience managing a customer service led team is essential.
• Must demonstrate a passion for providing excellent customer service.
• Ability to collaborate as a team player in a dynamic setting.

Responsibilities

• Lead and mentor the Reception team to ensure premium service quality.
• Act as Duty Manager overseeing member interactions.
• Create an inclusive environment for both staff and members.

Skills

Experience managing a customer service team

Passion for customer service

Strong communication skills

Ability to work in a fast-paced environment

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Has previous experience managing a customer service led team
• A overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!