Reception Supervisor

Malmaison Hotel du Vin; Henley-on-Thames; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading hotel brand in Henley-on-Thames is looking for a passionate Reception Supervisor to join their team. As the face of the hotel, you will ensure a memorable experience for guests. Your role involves leading the reception team, managing guest inquiries, and maintaining service standards. The position offers competitive pay, significant benefits such as discounted stays, and opportunities for career progression. The ideal candidate will have a natural flair for hospitality and a genuine passion for service.

Benefits

Heavily discounted staff room rates

Discounted Friends and Family room rate

35% off meals in Brasseries and Bistros

Fully funded apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Wellness & National Campaign Days

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in a supervisory role is preferred.
• Ability to manage guest queries with charm and expertise.
• Strong communication skills.

Responsibilities

• Lead the reception team ensuring high guest satisfaction.
• Handle guest inquiries and concerns effectively.
• Maintain high standards of service at all times.

Skills

Natural hospitality charm

Passion for service

People skills

Job description

Overview

Opened 2005

43 Bedrooms

64-seater Bistro & Bar

3 Private Event Spaces - seating up to 80

A delightful 12th century market town nestled in a valley in the an idyllic location on the banks of the Thames the hotel sits in a classic Georgian building that was formerly a brewery for 300 years. The inspired re-incarnation of this cluster of historic listed buildings has created one of the most striking hotels around. A world-renowned centre of rowing thanks to the Royal Regatta Henley has a quaint atmosphere quirky independent shops and a peppering of museums and galleries.

About the Role

Reception Supervisor

13.65 / 40 Hours

Permanent Contract

Hotel Du Vin Henley-on-Thames

We are looking for a friendly passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel get paid for doing what you love get loads of perks and benefits learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Reception Supervisor you and the reception team are the first and last people our guests see you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you You love people and making guests smile everyday knowing you have delivered celebrity service You want to be part of something different working with the best food drink and a brand you will be proud of

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin we actively encourage internal development and progression Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

About You

Benefits

In addition to competitive rates of pay we offer :

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops experiences holidays and much much more
• Cycle to work scheme save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental optical medical and more available from 5 per month
• Referral schemes that pay up to 1500 (just for getting your mates jobs!)
• A decent uniform that doesnt make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches / Treats National Popcorn Day Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as its earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50% of the money youre already earned learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st 3rdand 5thanniversary with Dinner Bed & Breakfast
• We are a proud sponsor of The Brain Charity helping people with all forms of neurological conditions to lead longer healthier happier lives.
• Employee Assistance Programme free confidential advice available 24 / 7 to you and your family

Our Sustainability Goals :

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested Click Apply Now

Frasers Hospitality Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion / belief sexual orientation or age.

Required Experience

Manager

Key Skills

In House Legal,Deputy,Adobe Photoshop,Import & Export,Cosmetics

Employment Type : Full-Time

Experience : years

Vacancy : 1