Reception Supervisor

LGH Hotel Management Ltd; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A renowned hotel management company is seeking a Reception Supervisor for their Glasgow Argyle Hotel. In this pivotal role, you will lead the front desk team, ensuring high standards of customer service and efficient operations. Your responsibilities include training staff, managing guest inquiries, and coordinating with other departments. Ideal candidates will have supervisory experience, excellent communication skills, and a commitment to exceptional guest service. This position offers great employee discounts and a supportive work environment.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Free parking

Wellbeing support

Qualifications

• Previous experience in a hotel reception or front office role.
• Supervisory experience preferred.
• Flexibility to work a variety of shifts, including weekends.

Responsibilities

• Manage and supervise daily operations of the hotel reception.
• Train and motivate the reception team.
• Handle guest complaints and inquiries.

Skills

Excellent communication

Leadership and team management

Problem-solving

Ability to work under pressure

Tools

Hotel reservation systems

Job description

Reception Supervisor

Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

Are you an experienced and motivated individual ready to lead a dynamic team? We're looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests.

What You'll Do:

• Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
• Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
• Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
• Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
• Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
• Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
• Manage Reputation: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Why Join Us:

Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Knowledge of hotel reservation and management systems.
• Excellent problem-solving skills.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A commitment to delivering exceptional customer service.

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.