Reception Supervisor

Malmaison Belfast; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

Malmaison Belfast seeks a Reception Supervisor for Hotel Du Vin Exeter. In this role, you will lead the reception team, ensuring exceptional guest experiences and maintaining high service standards. Flexible shift work is required, with opportunities for internal career development.

Benefits

Generous Company Benefits

Training & Development

Apprenticeship Scheme

Qualifications

• Flexible and able to work varied shifts between 07:00 - 23:00.
• Passion for service and high standards in guest experience.
• Ability to deal with various guest queries.

Responsibilities

• Be the face of the hotel and set the tone for guest visits.
• Ensure high standards of service before guests leave.
• Handle guest queries and make their experience memorable.

Skills

Hospitality charm

Customer service

Job description

Reception Supervisor, Hotel Du Vin Exeter

Up to £13.75 including Generous Company Benefits, Training & Development

Permanent, Full Time

Hotel du Vin Exeter

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

**The successful applicant will be flexible and able to work between the hours of 07:00 - 23:00 over a varied shift pattern, over 5 days of 7.**

Are high standards will be second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? If so, this is the place for you!

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

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