Reception Supervisor

Old Swan & Minster Mill; Curbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A picturesque country inn in the UK seeks a Reception Supervisor to lead a team and ensure memorable experiences for guests. The ideal candidate will have experience in a similar role and a passion for customer service. This position offers competitive pay, service charge benefits, and various employee perks including discounts across a family of hotels.

Benefits

Competitive salary

Retail and hospitality perks

25% off food & beverage at hotels

Confidential helpline support

Free meals on duty

Development opportunities

Milestone awards

Qualifications

• Experience in a similar supervisory role.
• Ability to create memorable guest experiences.
• Flexibility to adapt to varying work schedules.

Responsibilities

• Lead by example for junior team members.
• Host guests from check-in to check-out.
• Ensure all guests have a memorable experience.

Skills

Leadership

Customer service

Communication

Job description

Reception Supervisor

Old Swan & Minster Mill
Minster Lovell
£13.00 per hour plus service charge
Full time
CLOSING SOON

Location: Located just 15 miles from Oxford, Old Swan & Minster Mill is in the picturesque village of Minster Lovell.

Consisting of both a quintessentially country English Inn, and a modern riverside hotel.

SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £150 a month (close to £2000 per year) over and above base pay for a full time employee.

The Old Swan & Minster Mill offers a relaxed, fun yet professional environment to work in. Free parking is available on site, and we do offer discounted staff taxis for those that don't drive!

Come and join our team as a Reception Supervisor and let your passion and personality shine.

Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role would suit someone with experience working in a similar role. Being host to our guests means you'll pay a large part in making sure they make memories to last a lifetime.

Check out some of the key points about the role:

• As a supervisor, you'll be leading by example, showing our more junior team members the ropes.
• Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
• You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.
• Ensuring all our guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks:

• Competitive pay - We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels - you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up - we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

If you're the type of person that likes to learn and share the wisdom, get in touch.