Reception Supervisor

David Lloyd Leisure; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure company in the City of Westminster seeks a passionate Reception Supervisor to manage the Reception team and ensure premium member experiences. The ideal candidate has experience in customer service management and is a strong team player. Join us to create an inclusive culture where everyone can thrive, with perks like free club membership and discounts on services.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement through internal training and development

Wagestream App: Get paid on demand

Qualifications

• Previous experience managing a customer service-led team.
• Overall passion for customer service.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as Duty Manager, leading the Reception team.
• Welcome members and provide a premium experience.
• Lead and mentor the Reception team.

Skills

Customer service management

Communication skills

Team collaboration

Ability to work in fast-paced environment

Job description

Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Reception Supervisor to join our team! As Reception Supervisor you will act as Duty Manager, leading the Reception team to welcome our members and providing a premium experience. Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members, whether this is face to face, or through telephone queries.

We are looking for someone who:

• Has previous experience managing a customer service‑led team
• Has an overall passion for customer service
• Is a team player, with strong communication and collaboration skills
• Has the ability to work in a fast‑paced environment

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

We create an environment where our teams feel a sense of belonging, where they can thrive both physically and mentally while fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand!