Reception Supervisor

Neway International; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Chelsea is seeking an experienced Reception Supervisor to lead the front-of-house team. This role involves supervising the reception staff, ensuring exceptional guest service, and overseeing daily operations. Ideal candidates will have experience in a hotel environment, excellent communication skills, and a professional manner. Competitive pay at £14.50 per hour plus holiday pay, with a full-time schedule of 4 days on and 4 days off.

Benefits

Weekly pay

Holiday pay

Career growth opportunities

Qualifications

• Previous experience as a Reception Supervisor or Duty Manager in a hotel environment.
• A professional, confident manner and flexibility.

Responsibilities

• Supervising the reception team and delivering outstanding guest service.
• Handling guest enquiries and resolving issues promptly.
• Overseeing daily front-office operations.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Leadership

Job description

Role Overview

Reception Supervisor needed for a prestigious hotel in Chelsea.

We’re looking for an experienced Reception Supervisor to join the front-of-house team at a prestigious hotel in the heart of Chelsea.

Job Title: Reception Supervisor
Location: Chelsea, London
Pay rate: £14.50 per hour + holiday pay
Schedule: 4 days on / 4 days off (full-time)

As the first point of contact for guests, you’ll ensure every stay runs smoothly - from a warm welcome at check-in to a professional, seamless guest experience throughout their visit.

Key Responsibilities

• Supervising the reception team and leading by example to deliver outstanding guest service
• Handling guest enquiries and resolving issues promptly and professionally
• Overseeing daily front-office operations, including check-ins, check-outs, and room allocations
• Supporting communication between departments to ensure high service standards
• Providing cover for night shifts when required

Requirements

• Previous experience as a Reception Supervisor or Duty Manager in a hotel environment
• Excellent communication and customer service skills
• A professional, confident manner and attention to detail
• Flexibility and a hands‑on attitude

Benefits

• Weekly pay – reliable and consistent
• Holiday pay included
• Ongoing support from the Neway International recruitment team
• Opportunity to work in a prestigious central London hotel
• A friendly and professional work environment
• Potential for long‑term placements and career growth

If you’re passionate about hospitality, enjoy leading a team, and take pride in creating exceptional guest experiences, we’d love to hear from you.

All applicants must be eligible to live and work in the UK.

Neway International is acting as an employment business.

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