Reception Supervisor

Mandarin Oriental Hotel Group Limited; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in London seeks a Reception Supervisor for The Aubrey team. This role involves managing seating plans, training staff, and providing excellent customer service. Ideal candidates will have leadership experience in a luxury or fast-paced environment and must be flexible regarding shift patterns. Join us to foster a culture of exceptional hospitality and teamwork.

Benefits

Learning & Development programs

MOstay benefits for complimentary nights

Health & wellness programs

Retirement plans based on service

Discounts with retailers

50% F&B & Spa discount

Gym membership discount

Complimentary healthcare cash plan

Colleague stay with breakfast

Friends & Family rates

Charity Day off

Season ticket loan

Recruitment referral bonus

Free meals on duty

Increased holiday entitlement

Subsidized wellness sessions

Life Assurance benefits

Employee Recognition Programmes

Qualifications

• Strong customer service experience in a luxury setting is essential.
• Previous supervisory experience in a fast-paced environment.
• Ability to work flexible shifts including evenings and weekends.

Responsibilities

• Organize seating and manage bookings during service.
• Train and lead the reception team.
• Greet and build rapport with guests upon arrival.
• Communicate guest information to the team.

Skills

Customer service skills

Leadership skills

Administrative skills

Job description

RECPTION SUPERVISOR, THE AUBREY

39 hours, 5 days per week

Mandarin Oriental Hyde Park is looking for a Reception Supervisor to join The Aubrey team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Reception Supervisor at The Aubrey, you will be responsible for:

• Organising the seating plans before service and managing the book during service.
• Training and leading new and existing colleagues in the reception team.
• Warmly greeting all guests upon arrival, building rapport with new guests and recognising regular guests.
• Communicating guest notes and information to the team prior and during service.
• Liaising with the Management Team for special information, requests and bookings.

As a reception supervisor, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary but are mainly evening or late-night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Reception Supervisor, you will have strong customer service, leadership and administrative skills and previous experience in a similar role, preferably in a luxury fast-paced environment is essential.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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