Reception Supervisor

Leonardo Hotels; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality group in the UK is looking for a Reception Supervisor to support the Front Office department and enhance guest experiences. The ideal candidate will have supervisory experience in hospitality, strong organisational and people skills, and the ability to thrive in a busy environment. Join us to be part of a community that values colleague development and wellbeing.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Ongoing job-related training programmes

Wellbeing initiatives

Qualifications

• Experience in a supervisory role within the hospitality sector.
• Ability to inspire and motivate a team.
• Strong communication skills.

Responsibilities

• Support the Front Office Manager in operations.
• Inspire and motivate team members.
• Coach and train new staff.
• Ensure guest satisfaction.

Skills

Organisational skills

People skills

Ability to work in a fast-paced environment

Coaching and training skills

Job description

Overview

The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

Responsibilities

• As Reception Supervisor you\'ll be the backbone of the team as you\'ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us.
• Take a deep breath because you\'ll be stepping into a busy role! You\'ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests\' expectations.
• Be a people\'s person and make each day fun and engaging for the team!
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We\'re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you\'re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you\'ll be on track for a brilliant future in Hospitality!