Reception Supervisor

Front Office - MRHE; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking a Reception Supervisor to provide excellent guest services. This role involves coordinating check-ins and check-outs, assisting guests, and ensuring communication among team members. Ideal candidates will have strong hospitality experience and effective communication skills. The position offers benefits including career opportunities, on-the-job training, and staff incentives for team performance.

Benefits

Genuine career opportunities

Valuable on-the-job training

Staff incentives for team performance

Qualifications

• Effective communication skills in written and spoken English.
• Proven standards of customer service experience within a hospitality environment.
• Previous Front Office Supervisory experience (advantageous).
• Knowledge of Property Management Systems (PMS) (advantageous).

Responsibilities

• Ensures the team offers a warm welcome, accurate information, and ensures guest comfort.
• Offers recommendations, arranges transportation and excursions, anticipating guest needs.
• Performs check-ins and check-outs following company procedures.
• Maintains effective communication and supports the night team.
• Ensures completion of set shift tasks and maintains handover system.
• Manages guest accounts and processes payments, adhering to company policies.

Skills

Effective communication skills in written and spoken English

Customer service experience in hospitality

Front Office Supervisory experience

Knowledge of Property Management Systems (PMS)

Job description

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Reception Supervisor with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

A Reception Supervisor will:

• Guest Services: Ensures the team offer a warm welcome, accurate information, and ensures guest comfort and safety.
• Guest Assistance: Offers recommendations, arranges transportation and excursions, and anticipates guest needs for an exceptional experience.
• Check-ins/Check-outs: Performs check-ins and check-outs following company procedures. Handles special requests.
• Communication & Coordination: Maintains effective communication, supports the night team, and ensures smooth operation through daily briefings and updated handover systems.
• Shift Duties: Ensures completion of set shift tasks, maintains handover system, and controls the till. Upskills team members on tasks.
• Financial & Policy Compliance: Manages guest accounts, processes payments, prints financial reports, addresses financial discrepancies and adheres to company policies, providing necessary updates to the team.

To be successful in the role of Reception Supervisor, we require:

• Effective communication skills in written and spoken English
• Proven standards of customer service experience within a hospitality environment
• Previous Front Office Supervisory experience (advantageous)
• Knowledge of Property Management Systems (PMS) (advantageous)

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited