Reception Supervisor

David Lloyd Clubs; Cheltenham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your?

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career advancement through internal培训

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs Cheltenham is seeking a Reception Supervisor to lead the Reception team and deliver a premium member experience. You will act as Duty Manager alongside the management team, guiding daily service and handling member queries with professionalism.

We value a customer-service mindset, strong communication and team leadership. The role offers opportunities for career advancement and access to benefits and wellness perks within a welcoming, inclusive culture.

Qualifications

• Has previous experience managing a customer service led team.
• A strong passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to provide service excellence.

Skills

Customer service leadership

Team leadership

Communication

Fast-paced environment

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience . Working alongside the\" management team, you will \"lead and mentor the Reception team\"to provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks :

• Free Club Membership for you and your family!


• 50% Discount on food and drinks


• Discounts on Swimming, Tennis Lessons, and Personal Training


• Opportunities for Career Advancement through internal training and development


• Wagestream App : Get paid on demand !


• Access to our Benefits Suite .

About you :

As Reception Supervisor , we are looking for someone who :

• Has previous experience managing a customer service led team


• A n overall passion for customer service


• A team player, with strong communication and collaboration skills


• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!