Reception Supervisor

Flight Club Darts; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic entertainment venue in Cheltenham is seeking a passionate Reception Supervisor to manage the team, ensure excellent customer service, and create a fun atmosphere. This role offers competitive pay, bonuses, free meals, and excellent career development opportunities. Ideal candidates should have experience in a customer-facing role and a passion for teamwork and innovation.

Benefits

Competitive hourly rate plus tronc

Regular bonuses

Free lunches

Staff discount

Career development opportunities

Social events

Qualifications

• Previous supervisory experience in a customer-facing role.
• Strong leadership skills to manage and motivate the team.
• Ability to handle complaints and create an enjoyable atmosphere.

Responsibilities

• Manage team roster and staffing levels.
• Ensure adherence to open/close procedures.
• Resolve customer complaints effectively.
• Assist with hiring, training, and evaluating staff.
• Provide excellent customer experiences.

Skills

Team management

Customer service

Conflict resolution

Effective communication

Energy and enthusiasm

Job description

About Us

Hello, we're Flight Club, the award-winning birthplace of Social Darts and the home of unexpected, ridiculous, joy! We've taken the traditional game and reinvented it for the 21st century with multiplayer games that eliminate any need for counting by reimagining games into fast-paced, exciting social experiences with action replays for ultimate bragging rights.

With our successful venues across London, Birmingham, Manchester, Leeds, Bristol, and Scotland and venues further afield in the USA and Australia, we have ambitious growth plans ahead; we're always striving for excellence, and to bring more memorable moments to our guests.

We’re currently looking for a passionate Reception Supervisor to join our team for the ride.

The Job

To be successful in the role as a Reception Supervisor you will need to:

• Manage your team roster, maintaining correct staffing levels through the effective use of manpower
• Ensure that open/close procedures are followed
• Manage stock levels and ordering
• Resolve customer complaints in a timely and satisfactory manner
• Serve as role model and first point of contact for your team
• Assist management in hiring, training, scheduling, evaluating, counselling, motivating and coaching employees
• Provide an amazing experience to our customers
• Be fun, enthusiastic and have lots of energy

To join the Flight Club Family, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We're passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don't rest on our laurels; we're fearless and innovative, always looking for ways to push the boundaries in our roles.

What You Get

The Flight Club Family is at the heart of everything we do and, if you join us, we’ll always make sure you know how much we value your contribution and hard work through:

• A competitive hourly rate plus tronc (£16.35 p/h OTE, venue dependent)
• Regular bonuses
• Free lunches when you're working
• Great staff discount
• Excellent career development opportunities
• Great social events

Here at Flight Club, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.

Fancy joining our family? Apply Now