Reception Supervisor

Mollie's Motels LTD; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing hospitality business in Brighton is looking for a Receptionist to join its team. The ideal candidate will have strong customer service skills, attention to detail, and at least one year of experience. You'll collaborate with housekeeping to ensure high guest satisfaction and operational standards. We offer competitive pay, career development programs, and various employee benefits in a warm and inclusive environment.

Benefits

Pay Rate £12.79 to £13.01 per hour

10% Tronc Scheme

Paid qualifications and career pathway

Enhanced leave benefits

Complimentary meal every shift

Unlimited free drinks

Discounted food and accommodation

Wellness programme access

Length of Service Rewards

Monthly awards scheme

Qualifications

• Minimum of one year experience working as a Receptionist.
• Enthusiastic and well-organized.
• Eager to learn and progress in a hospitality career.

Responsibilities

• Ensure brand standards and guest policies are delivered.
• Collaborate with housekeeping for operational procedures.
• Provide a memorable guest experience with high service standards.

Skills

Customer service skills

Attention to detail

Organizational skills

Teamwork

Job description

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

OUR PEOPLE

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

DESCRIPTION

Our Motel Team are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team.

They need to be personable, have an acute attention to detail and have ability to work collaboratively as part of team to provide a memorable guest experience and work to the highest standards. Reporting to the Head Receptionist and collaborating with the housekeeping department you will ensure that the Mollie’s brand room standards, guest policies and operational procedures are always delivered.

We are looking for candidates who are enthusiastic, well organised, passionate about their work and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business;

We require a minimum of one years experience working as a Receptionist and you are looking to take a step up to supervisor level or you are currently in this role.

BENEFITS

• Pay Rate £12.79 to £13.01 per hour
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward