Reception Officers Team Leader

Nottingham Trent University; Nottingham; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A reputable university in Nottingham is seeking a Reception Officer Team Leader to oversee front of house services. The successful candidate will manage a team, ensuring exceptional customer service and a safe environment. Strong leadership and communication skills are essential to support students and visitors effectively. This full-time role offers a salary between £28,608 and £32,089 and includes hybrid working options.

Benefits

25 - 30 days annual leave

Salary Sacrifice Retirement Savings Plan

Health Cash Plan

Professional development opportunities

Hybrid working options

Qualifications

• Proven experience in a customer-facing role.
• Ability to manage a team effectively.
• Commitment to diversity, inclusion and student safety.

Responsibilities

• Provide a professional front of house service for staff, students, and visitors.
• Supervise and coordinate Reception Officers across all campuses.
• Ensure a safe environment through effective key management.

Skills

Customer service

Supervisory skills

Communication

Key control

Liaising with internal teams

Job description

Support our students at every stage of their journey.

Doing things differently.

Reception Officer Team Leader

£28,608 - £32,089 per annum

Full time/Permanent

About the role

The NTU Reception Team is pleased to advertise an exciting opportunity for the role of Receptions Officers Team Leader.

The ideal candidate will provide a professional and efficient front of house service support for all staff, students and visitors to the University by greeting visitors to the facility, warmly and offering them help immediately, ensuring a safe and secure environment through effective key control and locking and unlocking procedures, as well as liaising with internal maintenance as appropriate representing the business with a positive attitude and professional appearance. To provide a high level of customer service and to ensure a seamless customer journey and maintaining continual improvements for students, staff and the wider NTU community.

Working under the direction of the Enquiry Handling Operations Manager this busy role carries supervisory and coordinator responsibilities for a number of Reception Officers across all NTU campuses and you will be expected to travel regularly between all campuses.

A commitment to diversity, inclusion and student safety is essential for this role.

Please read the attached job description and person specification in detail to ensure you are suitable for this role.

Interview date: TBC

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.

Our Campus Operations team work tirelessly behind the scenes to support our students. Whether you're making sure our students are safe, serving up delicious meals, or ensuring every package reaches its destination, your role matters. Our team's dedication ensures smooth operations, safety, and exceptional experiences.

For any informal queries about the role or the Campus Operations team, please contact - Nicola Webb - Enquiry Handling Operations Manager at [e-mail]

Join Us

• Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
• Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
• 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot more…Find out more about the range of benefits we offer.

Come and be part of our success. Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

Safeguarding Statement

Nottingham Trent University is committed to safeguarding and promoting the welfare of young people and expects all colleagues to share this commitment.

If you are successful, you will be required to undertake an enhanced application and a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post. Before you apply we recommend you ensure you are able to supply the documentation listed on the DBS website.