Reception Multiskilled

AccorHotel; Rotherham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel chain in Rotherham is seeking a General Multi Skilled Team Member who will provide excellent customer service across various departments. Responsibilities include handling guest check-ins, providing table service, and ensuring compliance with health and safety regulations. Ideal candidates should be flexible, reliable, and have strong interpersonal skills. This full-time role offers opportunities for growth and development in the hospitality industry.

Qualifications

• Must have enthusiasm and be flexible to cover business needs.
• Strong sense of ethics and self-motivated.
• Ability to cope well under pressure and maintain a positive attitude.

Responsibilities

• Provide excellent counter and table service to guests.
• Handle guest check-ins and check-outs effectively.
• Ensure compliance with Health & Safety regulations.
• Assist management in departmental cleaning programs.

Skills

Customer service orientation

Good interpersonal skills

Fluent in English

Sales oriented

Ability to work independently

Job description

Job profile

All applicants must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi‑functional service required within Food and Beverage Reception and Housekeeping where applicable.

As a General Multi Skilled Team Member you will provide excellent counter and table service when applicable to the hotels guests and have complete knowledge of all food and beverage items offered on the menu.

As a Front Office Multi Skilled Team Member you will deal with enquiries and room reservations made on the telephone online or by email. Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to let guests stay off to the best start.

General Multi Task role

Job responsibilities (General Multi Skilled Team Member)

• Provide excellent counter and table service and have complete knowledge of all food and beverage items offered on the menu.
• Provide excellent service for conference and events assisting with setting up the function room and generally assist with serving and other function requirements.
• Maintain close daily communication with the kitchen with regards to orders and special promotions.
• Ensure that designated bar is set up and fully stocked to the required standard when applicable.
• Maintain the highest standard of food and general hygiene ensuring that all aspects of Health and Safety are complied with.
• Ensure that till operation procedures are followed and that all security procedures are carried out.
• Ensure that customers receive a courteous friendly and efficient service at all times.
• Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
• Assist the management in carrying out the Departmental cleaning program.
• Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
• Ensure that you are dressed according to Hotel and Company Standard.
• Comply with the Hotels Customer Care Principles.
• Undertake any other reasonable requests as made by the management.
• Attend company training as required.

Job responsibilities (Front Office Multi Skilled Team Member)

• Be aware of all the various departments of the Hotel and to be able to communicate with them effectively.
• Receptionists check guests in and out using a computerised system.
• Familiarise yourself with the Hotels check in / out procedures.
• Familiarise yourself with the Hotels Reception computer system.
• Issue keys to guests and provide guests with clear directions to their accommodation.
• Keep accurate records of which guests have arrived at or left the hotel. Make sure that any necessary information goes to the housekeeping kitchen maintenance and management departments.
• Provide guests with information about local attractions and places of interest, offer additional services such as ordering newspapers or taxis, storing valuables and taking messages.
• Ensure that guests receive their messages without delay along with any mail that might arrive for them.
• Direct incoming calls and help guests to make external calls.
• Prepare a customers account when they leave the hotel.
• Put together the cost of additional items such as drinks, telephone calls and newspapers and include them in the final bill.
• Take payment from the customer in cash or by credit / debit card.
• Handle queries or complaints from guests.
• Have a good knowledge of the Hotels charge rates and facilities.
• Understand the importance of proper Duty Handovers.
• Ensure that all Guest Registration Forms are filed out in full (to comply with the Prevention of Terrorism Act).
• Ensure guest security and Hotels security is maintained at all times reporting anything suspicious to your manager.
• Ensure that all monies are accounted for and available for collection and inspection; you will be accountable for all money at reception whilst on duty.
• Have a good knowledge of the Hotels policy relating to Health and Safety and Fire Evacuation Procedures.
• In the event of an emergency, have responsibilities such as helping people evacuate the building, calling emergency services and checking that all guests have reached safety.

Specific Health & Safety

• Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.
• Comply with and understand the companys COVID 19 procedures.
• Abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.

Personal profile

Personal Qualities

• Be flexible to cover the business needs
• Must have enthusiasm
• Must be punctual and reliable
• Must be adaptable

Skills / Qualities

• Strong sense of ethics
• Autonomous and sense of responsibility
• Ability to work independently
• Be self‑motivated
• Positive
• Good interpersonal skills guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Fluent in English
• Dynamic
• Sales oriented
• Copes well under pressure
• Follow food hygiene policy requirements
• Have a good understanding of H&S regulations.

Remote Work: No

Employment Type: Full‑time

Key Skills: In House Legal, Deputy, Adobe Photoshop, Import & Export, Cosmetics

Experience: years

Vacancy: 1