Reception Multi Task Night Team Member

AccorHotel; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking a dedicated Night Shift Staff member to provide exceptional customer service and ensure the security of the hotel. Responsibilities include welcoming guests, handling feedback, and performing nightly audits. Ideal candidates possess customer service experience and attention to detail. This full-time role offers a competitive pay rate of £12.86 per hour and various employee benefits including a discount card for hotel stays worldwide.

Benefits

Pension Scheme

Discount Card for Accor Hotels

Training & Development

Qualifications

• Previous hotel experience in a similar role is desirable.
• Guest-oriented service-minded personality is a must.
• F&B experience is an added advantage.

Responsibilities

• Welcome guests with care and attention.
• Handle guest complaints efficiently.
• Conduct nightly audits and ensure security.

Skills

Customer Service Experience

Attention to Detail

Team Spirit

Job description

Responsibilities

• Welcomes guests as soon as they arrive with care and attention with a personalised approach.
• Anticipates guests needs and takes them into consideration handling any guest complaints and / or remarks.
• Promoting companys ALL loyalty program.
• Assists as required / requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services events offered by the hotel and the surrounding area.
• Competent in taking Reservations upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates charges reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night time bar service (Including Alcohol) and for breakfast preparation & set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.
• This is a permanent night shift averaging 32 hours per week PA.

Qualifications

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented service minded and attentive to details.
• F&B experience will be an added advantage.
• Sparkling personality.
• Well organised.
• Team spirit.
• Rate of Pay 12.86 / hour

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.

Benefits

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Training & Development
• Recognition from a world wide organization
• Recommend a friend scheme
• Employee Advisory Service
• … And much more!

Job Type: Full-time

Vacancy: 1

Remote Work: No

Information on the processing of personal data

When you submit an application to Leopard Hotels 09 Ltd the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016 / 679) and the Data Protection Act 2018).

Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.