Reception Manager - The Ivy Nottingham

The Ivy Collection; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Ivy Collection, a beloved restaurant brand in the UK, is seeking a dynamic Reception Manager for its new Nottingham location. The ideal candidate will have at least 2 years of relevant experience, exceptional customer service skills, and the ability to lead a team. This role offers competitive pay, professional development opportunities, and various employee discounts.

Benefits

50% staff discount for you and up to 3 friends

Extra holiday allowance after 5 years

Birthday as a day off - Guaranteed!

Career Development and Training

Access to discounts on hundreds of retailers

Qualifications

• 2+ years of experience in a similar position.
• Ability to work under pressure during peak service.
• Friendly, professional attitude with charisma and flair.

Responsibilities

• Ensure guests receive a positive first impression.
• Manage bookings and allocate tables effectively.
• Train and manage the reception team.

Skills

Excellent English language skills

Customer service

Team management

Job description

Reception Manager - The Ivy Nottingham, Nottingham

Client:

The Ivy Collection

Location:

Nottingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

35a91d3c7ba5

Job Views:

5

Posted:

12.07.2025

Expiry Date:

26.08.2025

Job Description:

NEW OPENING – The Ivy Collection | Nottingham

Our journey continues as The Ivy Collection arrives in Nottingham. Set in the heart of this dynamic and historic city, our newest location brings timeless elegance, warm hospitality, and exceptional food to a new audience. We’re building a team that reflects the energy of the city—passionate, committed, and ready to make an impact from the very start.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the restaurant and to stagger times of bookings.
• Manage, train and lead the reception team
• Provide up-to-date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure, when necessary, all payment methods are dealt with in the correct manner

About you:

• You have 2+ years of experience in this position
• Solution-driven and able to work under pressure during peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly, professional, with charisma and flair

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and celebrate our individualities and differences.