Reception Manager - NEW OPENING

lenny; Greater London; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Team discount

Referral bonus

Growth opportunities

Enhanced maternity/paternity pay

Sick pay after 1 year

Extra holidays

Mental health support

Pension contributions

Anniversary rewards

Job summary

Lenny's on Henrietta Street in Covent Garden is seeking a warm, organised Reception Manager to own the guest experience from the first enquiry to the last goodbye. You will run our book with precision, manage covers and flow to maximise every service, and work the room with confidence and control.

You are a hospitality professional who loves the industry, with experience in high-volume restaurants, confident with reservations systems like SevenRooms or OpenTable, and a calm, friendly presence at

Qualifications

• Experience as a Reception Manager, Head Host, or Reservations Manager in a quality, high volume restaurant.
• Genuine passion for guests and delivering standout guest experiences, every single visit.
• Confidence with reservations systems such as SevenRooms or OpenTable, and an easy hand with a busy book.
• A warm, calm, and unflappable presence at the door, whatever the pressure.
• A real flair for the details that make a visit feel special, from occasions to little touches.
• Genuine care for regulars, remembering faces, names, and the small things that matter.

Responsibilities

• Own the door and the guest journey from welcome to goodbye, creating unforgettable guest experiences.
• Manage reservations to get the best out of every service.
• Handle enquiries, bookings and large parties promptly and professionally.
• Build and look after regulars, remembering names, preferences and the little details.
• Lead and develop the host team, setting the tone and standards at the door.
• Handle guest feedback and reviews with care, resolving issues in the moment where you can.
• Work hand in hand with the floor and kitchen so service flows smoothly through the busiest shifts.

Skills

Reception management

Guest experience

Team leadership

Reservations management

Hospitality mindset

Tools

SevenRooms

OpenTable

Job description

Reception Manager - Lenny's - MJMK Restaurants

KOL · Fonda · AngloThai · Luso · Casa do Frango · New Openings

(2 Michelin stars, World's 50 Best Restaurants)

£42,250 to £47,500 (dependent on experience)

Location: Full time, site-based, WC2E, London

Lenny's is a new pizzeria on Henrietta Street in Covent Garden, from Max Lewis and MJMK Restaurants, the team behind Casa do Frango, Fonda, Luso, KOL and AngloThai. The result of Max's extensive travels to New Haven, Connecticut, it is built around pizzas that are crispy, chewy and charred, a revival of his much-loved pop-up now finding a permanent home in the heart of Covent Garden. We're building the opening team now.

We are looking for a warm, organised Reception Manager to own the guest experience at Lenny's from the first enquiry to the last goodbye. You run our book with precision, manage covers and flow to maximise every service, and work the room with confidence and control.

High energy, confident, and always finding the yes, you've managed busy books before and thrive on the pace. You love people, read the room, and keep Lenny's buzzing. You're the face of the restaurant, working closely with the General Manager to build regulars and fill tables night after night.

This is a hands-on role for someone ready to help build something from the ground up.

Key Responsibilities

• Own the door and the guest journey from welcome to goodbye, creating unforgettable guest experiences.


• Manage reservations to get the best out of every service.


• Handle enquiries, bookings and large parties promptly and professionally.


• Build and look after regulars, remembering names, preferences and the little details.


• Lead and develop the host team, setting the tone and standards at the door.


• Handle guest feedback and reviews with care, resolving issues in the moment where you can.


• Work hand in hand with the floor and kitchen so service flows smoothly through the busiest shifts.

What We're Looking For

You are a real hospitality person who genuinely loves the industry and restaurants.

You will bring:

• Experience as a Reception Manager, Head Host, or Reservations Manager in a quality, high volume restaurant


• Genuine passion for guests and delivering standout guest experiences, every single visit


• Confidence with reservations systems such as SevenRooms or OpenTable, and an easy hand with a busy book


• A warm, calm, and unflappable presence at the door, whatever the pressure


• A real flair for the details that make a visit feel special, from occasions to little touches


• Genuine care for regulars, remembering faces, names, and the small things that matter


• A sharp, organised approach, with an eye for detail and consistency every single shift


• A natural way with people, connecting with everyone from the kitchen pass to Support Office

What We Offer

• 50% team discount across all MJMK restaurants.


• Up to £500 team referral bonus.


• Opportunity to grow within one of London's most ambitious hospitality groups.


• Enhanced maternity and paternity pay after one year with us.


• Paid company sick pay after one year, up to 5 days.


• Extra day's holiday every year you're with us, up to 5 extra days.


• Mental health and well-being assistance via Hospitality Action, offering free advice and counselling.


• Enhanced pension contributions after 5 years with us.


• Anniversary reward scheme for every year you're with us.

About MJMK Restaurants

MJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango.

In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants.

2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star.

In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.

We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.