Reception Manager - Lead Guest Experience & Team Growth

Aimbridge; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality organization in Manchester is seeking a Reception Manager to lead their team and ensure exceptional guest experiences. The successful candidate will have prior hotel reception management experience, excellent communication skills, and the ability to motivate staff. Responsibilities include handling bookings, managing customer service, and achieving revenue objectives. The role offers access to industry-leading benefits and a supportive team environment, promoting personal growth within the hospitality sector.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay and savings

24/7 access to employee assistance programme

Uncapped incentives

Staff meals on duty

Qualifications

• Experience managing a hotel reception or similar position.
• Ability to manage staff and interact with guests professionally.
• Strong leadership to set goals and delegate tasks effectively.

Responsibilities

• Lead the Reception operation, ensuring excellent guest experiences.
• Oversee recruitment and development of the reception team.
• Manage bookings, customer enquiries, and ensure revenue goals are met.

Skills

Excellent communication and interpersonal skills

Strong leadership and organisational skills

Prior experience in hotel reception management

Good understanding of hotel software and systems

Job description

A leading hospitality organization in Manchester is seeking a Reception Manager to lead their team and ensure exceptional guest experiences. The successful candidate will have prior hotel reception management experience, excellent communication skills, and the ability to motivate staff. Responsibilities include handling bookings, managing customer service, and achieving revenue objectives. The role offers access to industry-leading benefits and a supportive team environment, promoting personal growth within the hospitality sector.