Reception Manager / Head Receptionist

2M Employment Solutions; Greater London; On-site; GBP 32,000; Full time

Job summary

A hospitality service provider is seeking a Reception Manager / Head Receptionist to oversee front desk operations and lead the reception team at Bromley Court Hotel. This full-time, permanent position requires at least two years of relevant experience and proficiency with property management systems. Key duties include managing guest check-in/check-out, handling inquiries, and promoting hotel services. The role offers benefits such as a company pension and free parking, with the expectation of working various shifts including weekends.

Benefits

Company pension

Free parking

Qualifications

• Demonstrated ability to lead and motivate a team.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations, supporting reservations, and guest relations.
• Proficiency with property management systems is required.
• Excellent communication and interpersonal skills.
• A minimum of two years in a similar role is required.

Responsibilities

• Lead and inspire the reception team for a seamless guest service experience.
• Manage front desk operations including check-in/check-out.
• Schedule staff for adequate coverage during peak times.
• Handle guest complaints and special requests.
• Promote additional hotel services and facilities.
• Improve service standards through performance analysis and reporting.

Skills

Leadership

Customer service

Operational knowledge

Technical skills

Communication

Tools

Property management systems

Booking and reservation systems

Job description

Job Title : Reception Manager / Head Receptionist

Hours : 42.5 hours per week, 5 days out of 7 days

Pay : £32,000.00 per year

At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.

We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.

Key responsibilities include overseeing check-in / check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience :

Responsibilities

• Guest service : Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
• Operations management : Manage all front desk operations, including check-in / check-out. guest inquiries and supporting reservations.
• Team leadership : Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
• Problem-solving : Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.
• Sales and promotion : Use sales skills to promote additional hotel services and facilities.
• Reporting and analysis : Work with senior management to improve service standards through performance analysis and reporting.

Qualifications

• Leadership : Demonstrated ability to lead and motivate a team.
• Customer service : Strong focus on providing excellent guest service.
• Operational knowledge : Experience in managing front desk operations, supporting reservations, and guest relations.
• Technical skills : Proficiency with property management systems, booking and reservation systems is required.
• Communication : Excellent communication and interpersonal skills.
• Experience : A minimum of two years in a similar role is required.

Job Types : Full-time, Permanent

Benefits

• Company pension
• Free parking

Work Location : Onsite

Please click 'Apply' to forward a copy of your CV.