Reception Manager / Head Receptionist

Bromley Court Hotel; Bromley; On-site; GBP 32,000; Full time

Job summary

A historic hotel in Bromley is seeking an experienced Reception Manager / Head Receptionist. This full-time role requires overseeing check-ins, managing a reception team, and ensuring smooth guest experiences. Candidates should have strong leadership and customer service skills. The position includes early and late shifts across weekends, offering a competitive salary of £32,000 per year.

Qualifications

• Experience in hotel reception management is essential.
• Ability to lead and inspire a team.
• Strong communication and customer service skills.

Responsibilities

• Oversee check-in/check-out of guests.
• Handle inquiries and special requests.
• Manage a reception team.

Job description

Job Title: Reception Manager / Head Receptionist

Hours: 42.5 hours per week, 5 days out of 7 days

Pay: £32,000.00 per year

At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.

We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.

Key Responsibilities

• Oversee check-in/check-out of guests
• Handle inquiries and special requests
• Manage a reception team
• Ensure a smooth and efficient guest experience
• Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience