Reception Manager - Birmingham

Billesley Manor Hotel & Spa; Highgate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxurious hotel in Highgate is seeking an experienced Reception Manager to lead the Front Office team. This role requires a natural leader who excels in guest service and hotel operations. Responsibilities include overseeing all front desk operations, managing budgets, maximizing revenue, and conducting team development. Join us and inspire a culture of excellence and exceptional guest experiences, while enjoying great benefits including discounts and a pension scheme.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Employee Discount Rates

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Natural leader who thrives in a guest-focused environment.
• Strong understanding of hotel operations and attention to detail.
• Passionate about creating memorable guest experiences.

Responsibilities

• Lead and motivate the Front Office team to deliver exceptional guest experiences.
• Monitor guest feedback and improve service standards.
• Oversee front desk operations ensuring efficiency and accuracy.
• Manage departmental budgets and occupancy performance.
• Maximise revenue through effective room selling and upselling.
• Conduct team meetings, training, and performance reviews.

Skills

Guest service excellence

Team leadership

Hotel operations

Budget management

Job description

We are seeking a dedicated and experienced Reception Manager to lead our Front Office team at the beautiful Billesley Manor Hotel & Spa. The ideal candidate will embody trust, reliability, and innovation, taking full ownership of front desk operations with confidence and adaptability. Your passion for exceptional guest service will shine through your approachable leadership style, inspiring your team through integrity, professionalism, and a shared commitment to excellence.

• Lead and motivate the Front Office team to deliver exceptional guest experiences.
• Monitor guest feedback and drive continuous improvement in service standards.
• Oversee all front desk operations, ensuring efficiency, accuracy, and compliance with brand standards.
• Manage departmental budgets, payroll, and occupancy performance.
• Maximise revenue through effective room selling and upselling opportunities.
• Maintain strong communication and collaboration with all hotel departments.
• Conduct regular team meetings, training, and performance reviews to support development.

You’ll be a natural leader who thrives in a guest‑focused environment. You’ll have a strong understanding of hotel operations, a keen eye for detail, and a passion for creating memorable guest experiences. You’ll take pride in developing your team and championing a culture of excellence.

About TROO Hospitality

At TROO Hospitality, our values of Loyalty, Integrity, Versatility, and Excellence guide everything we do. We seek individuals who bring these values to life every day – in their leadership, their service, and their drive to deliver outstanding guest experiences.

Benefits

• Pension Scheme – a secure financial future.
• Heroic Employee Assistance Programme – support and guidance when life throws its curveballs.
• Fantastic Food & Beverage Discounts – enjoy mouth‑watering discounts at partnered restaurants and bars.
• Mind‑Blowing Employee Discount Rates – exclusive access to unbeatable travel discounts for you and your family.
• Refer a Friend Scheme – spread the word and reap the rewards with bonuses for every new recruit.
• Long Service Incentives – dedication honoured with special rewards and recognition for your loyalty.
• Meals on Duty – free meals during work hours to keep you nourished and ready.