Reception Manager - Birmingham

Billesley Manor Hotel & Spa; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury 4-star hotel in Birmingham is seeking a Reception Manager to lead the Front Office team. This role demands a dedicated professional with a strong understanding of hotel operations and a passion for guest service. The ideal candidate will inspire their team through effective leadership while ensuring standards of excellence are met. Responsibilities include overseeing front desk operations, managing budgets, and enhancing guest experiences. Competitive benefits are offered along with discounts for employees.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Employee Discount Rates

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Proven experience in a managerial role within a hotel or hospitality environment.
• Strong understanding of hotel operations and guest service principles.
• Natural leadership skills with a focus on team development.

Responsibilities

• Lead Front Office team to deliver exceptional guest experiences.
• Monitor guest feedback and improve service standards.
• Oversee front desk operations ensuring compliance with brand standards.
• Manage budgets, payroll, and occupancy performance.

Skills

Guest service excellence

Leadership

Attention to detail

Communication

Job description

Overview

Reception Manager - Birmingham | Stratford Upon Avon | Competitive

Location Description Billesley Manor Hotel & Spa is a luxury 4-star hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.

Job Description: We are seeking a dedicated and experienced Reception Manager to lead our Front Office team at the beautiful Billesley Manor Hotel & Spa.

The ideal candidate will embody trust, reliability, and innovation, taking full ownership of front desk operations with confidence and adaptability. Your passion for exceptional guest service will shine through your approachable leadership style, inspiring your team through integrity, professionalism, and a shared commitment to excellence.

Responsibilities

• Lead and motivate the Front Office team to deliver exceptional guest experiences.
• Monitor guest feedback and drive continuous improvement in service standards.
• Oversee all front desk operations, ensuring efficiency, accuracy, and compliance with brand standards.
• Manage departmental budgets, payroll, and occupancy performance.
• Maximise revenue through effective room selling and upselling opportunities.
• Maintain strong communication and collaboration with all hotel departments.
• Conduct regular team meetings, training, and performance reviews to support development.

About You

You’ll be a natural leader who thrives in a guest-focused environment.

You’ll have a strong understanding of hotel operations, a keen eye for detail, and a passion for creating memorable guest experiences.

You’ll take pride in developing your team and championing a culture of excellence.

About TROO Hospitality

At TROO Hospitality, our values of Loyalty, Integrity, Versatility, and Excellence guide everything we do. We seek individuals who bring these values to life every day — in their leadership, their service, and their drive to deliver outstanding guest experiences.

Troo Benefits

• Troo Benefits
• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.