Reception Manager

Eastwood Park; Wotton-under-Edge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A historic country house venue in the United Kingdom is seeking an experienced Reception Manager. Responsibilities include managing the Reception team and ensuring a welcoming experience for all guests. Ideal candidates should have extensive hospitality experience, exceptional communication skills, and a proactive approach. The role offers benefits such as 25 days holiday, a pension scheme, and private medical cover after one year of service.

Benefits

25 days holiday plus bank holidays

Pension scheme with Aviva

Private medical scheme

Life assurance

Critical illness cover

Access to discounts

Online GP access

Qualifications

• Previous experience as Assistant Reception Manager or Manager in hospitality.
• Understanding of customer expectations and guest experience.
• Exceptional communication skills for rapport building.

Responsibilities

• Manage Reception/Front of House services efficiently.
• Provide warm, friendly service to visitors and guests.
• Operate a busy switchboard.

Skills

Hospitality experience

Communication skills

Proactivity

Organizational skills

Customer service focus

Tools

Microsoft Office

Booking and payment systems

Job description

Overview

At Eastwood Park we are proud of the beautiful surroundings in which we work and want to ensure many others get to enjoy this wonderful venue. We’re looking for an experienced Reception Manager to be responsible for the efficient operation of Reception/Front of House services, including line management of the Reception team. You will work hands-on as part of the team on a daily basis, ensuring a warm and friendly service to all visitors and guests, and operating a busy switchboard.

Responsibilities

• Manage the efficient operation of Reception/Front of House services and line manage the Reception team.
• Work hands-on as part of the team to ensure warm, friendly service to all visitors and guests and operate a busy switchboard.

Qualifications and Requirements

• Previous experience as Assistant Reception Manager or Manager within the hospitality industry is essential.
• Passionate about hospitality and the guest experience, with an understanding of meeting and exceeding customer expectations.
• Proactive with a positive attitude and the ability to work on one’s own initiative.
• Exceptional communication skills to build strong internal relationships and rapport with guests.
• Experience with all Microsoft Office software and confidence with role-specific packages (including booking and payment systems).
• Welcoming and friendly nature with a smart appearance and high standards of personal presentation.
• Strong organisational skills and a systems-led approach.

The role is 37 hours per week, working 5 days out of 7 on a rota basis to include evenings, weekends and bank holidays.

About Eastwood Park

Eastwood Park is a delightful 19th Century country house located within 200 acres of Gloucestershire countryside and provides a setting for conferences, events, and weddings. Established for over 50 years and with a growing international reputation, Eastwood Park is also a leading specialist training provider for healthcare engineering, estates and facilities management in the UK and abroad.

Benefits

• 25 days holiday plus bank holidays and an additional holiday purchase scheme
• Pension scheme with Aviva (subject to qualifying criteria)
• Life assurance
• Critical illness cover
• Private medical scheme (after 1 year of service)
• Plenty of free parking
• Access to a wide range of discounts across high-street and online retailers
• Access to 24/7 support and counselling, plus personal, emotional and financial wellbeing tools
• Online GP

The full job description is available upon request.