Reception Manager

45 Park Lane; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury hotel in London is seeking a Reception Manager to provide exceptional guest experiences and lead a dedicated team. The ideal candidate will have prior experience in a boutique hotel, strong communication skills, and a passion for hospitality. This role offers great benefits including complimentary stays and professional training opportunities.

Benefits

Complimentary stays at Dorchester Collection Hotels

Discounts at high street and online shops

Access to training and development opportunities

Social events and well-being support

Referral bonus of £1000

Qualifications

• Previous experience in a London boutique hotel as a Reception Manager or Assistant Reception Manager.
• Strong verbal communication skills and a well-presented appearance.
• Ability to empower team members to deliver bespoke services to all guests.

Responsibilities

• Guide and inspire the host team for the best guest experience.
• Prepare departmental budgets and align service offerings.
• Ensure unique, tailored, and personalized experiences for guests.

Skills

Verbal communication skills

Team empowerment

Customer service

Passion for hospitality

Positive attitude

Tools

Opera

Microsoft Office

Job description

Join us as a Reception Manager at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Reception Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Reception Manager at 45 Park Lane, here are just some of the great benefits you will receive:

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts at high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice and eye care vouchers.
• Training and Development: Access various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

What you’ll do

As a Reception Manager you’ll love what you do and take pride in delighting our guests:

• You will be responsible for guiding and inspiring the host team to ensure our guests receive nothing but the best experience.
• You’ll have experience working in boutique hotels, delivering unique, tailored and personalised experiences to guests including butler services and concierge, therefore you will have the ultimate London knowledge and well‑established relationships that will offer our guests the very best of what they expect.
• Prepare departmental budgets, including sales, costs and wages. Anticipate future guest trends, align service offering, enhance brand image and maximise short‑ and long‑term profitability.
• Our values of passion, personality, respect, working together and creativity guide us each and every day. As a Reception Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
• The items shared are the essence of a day in the life of a Reception Manager, but we’ll provide specifics on how we care for our hotel.

What you’ll bring

Essential Skills and Experience

• Previous experience in a London boutique hotel as a Reception Manager or Assistant Reception Manager.
• Strong verbal communication skills and a well‑presented appearance.
• Passion for the role and a unique personality.
• Ability to empower team members to deliver bespoke services to all guests.
• Positive and enthusiastic attitude.
• English is the primary language used in our hotel.
• Opera and Microsoft knowledge.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.

Job Location

United Kingdom

Reference

2022-3326