Reception Manager

The Ivy Collection; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned hospitality group in the United Kingdom is seeking an experienced Reception Manager to ensure a warm welcome for guests and effectively manage reservations. With a minimum of 2 years in hospitality, candidates must excel in English and possess a flair for exceptional service. Enjoy competitive pay, staff discounts, and various career development opportunities in this vibrant work environment.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Extra holiday allowance

Birthday day off

Access to retailer discounts

Qualifications

• 2+ years of experience in a similar position.

Responsibilities

• Ensure a positive first impression for guests.
• Manage bookings and allocate tables efficiently.
• Train and lead the reception team.
• Provide accurate information about the restaurant and specials.
• Handle payment methods correctly when necessary.

Skills

Experience in hospitality

Excellent English language skills

Solution-driven

Ability to work under pressure

Charisma and flair

Job description

Overview

We embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We're searching for a passionate Reception Manager.

Benefits & rewards

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.