Reception Manager

Octane Recruitment; Rushmere St Andrew; On-site; GBP 33,000; Full time

Job summary

A leading automotive service company is seeking a dedicated Reception Manager in Rushmere St Andrew. The role involves supervising daily activities, handling customer inquiries, and ensuring service standards. The candidate should have experience in the automotive service industry and strong leadership skills. The position offers a base salary of £33,000 per annum plus bonus and benefits including a company car, fuel card, and generous holidays.

Benefits

Company Car

Fuel Card

Generous holiday entitlement

Employee discounts on products and services

Pension scheme

Qualifications

• Proven experience in a supervisory role within the automotive service industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using service management software.
• Full UK driving licence.

Responsibilities

• Supervise and coordinate daily activities within the service department.
• Monitor and manage service department performance using KPIs.
• Handle customer inquiries and resolve issues promptly.
• Collaborate with other departments for seamless operations.
• Maintain accurate records of service activities.

Skills

Leadership

Customer service

Communication

Team management

Service management software

Job description

Overview

Reception Manager – Ipswich. Salary: £33,000 basic per annum plus bonus. Hours: Monday to Friday, alternate Saturdays on rota.

We are seeking a dedicated and experienced Reception Manager to lead our service department in delivering exceptional customer service and efficient operations. Ideally, this role is suited for someone moving up from a Service Advisor or an experienced Reception Manager in the automotive industry seeking a new challenge.

Benefits

• Company Car
• Fuel Card
• Generous holiday entitlement
• Employee discounts on products and services
• Pension scheme

Responsibilities

• Supervise and coordinate daily activities within the service department, ensuring efficient workflow and adherence to service standards
• Monitor and manage service department performance, utilizing key performance indicators (KPIs) to drive continuous improvement
• Handle customer inquiries and resolve issues promptly, ensuring a positive customer experience
• Collaborate with other departments to ensure seamless operations and effective communication
• Maintain accurate records of service activities and prepare reports as required
• Ensure compliance with health and safety regulations and company policies

Requirements

• Proven experience in a supervisory role within the automotive service industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in using service management software
• Full UK driving licence

How to Apply

If you are a proactive and results-driven individual with a passion for the automotive industry, please submit your CV, and we will contact you upon receipt.

All applications will be treated with the utmost confidentiality.

Consultant: Liam Bolton - Octane Recruitment