Reception Manager

Brook Street; Oxford; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading reception management agency is looking for a Reception Manager in Oxford. In this role, you will lead a front-of-house team, overseeing daily operations and ensuring high standards of customer service and security. Ideal candidates will have management experience, strong communication skills, and first aid training. The position offers private healthcare, gym membership, and a competitive salary of £42k with 38 days' holiday.

Benefits

Private healthcare

Free lunch on duty

Gym membership

Pension scheme

38 days' holiday

Qualifications

• Proven management experience leading a team.
• Calm, confident, and decisive in challenging situations.
• Experience in front-line customer service.
• Excellent communication, interpersonal, and organisational skills.
• Attention to detail, professional presentation, and strong service focus.
• Flexible, self‑motivated, and able to make independent decisions.

Responsibilities

• Lead, motivate, and develop the Reception team.
• Oversee daily operations including reception and security.
• Act as main contact for security or emergency incidents.
• Deliver exceptional guest experiences and support events.
• Ensure compliance with health and safety regulations.
• Manage budget, payroll duties, and stock control.

Skills

Management experience

Customer service experience

Communication skills

Organizational skills

Attention to detail

Decision-making ability

First Aid trained

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Booking systems

Job description

Reception Manager. We are seeking a professional and proactive Reception Manager to lead a front-of-house team and deliver outstanding reception, security, and guest services for one of our clients based in Oxford.

As the first point of contact for visitors, staff, and clients, you will ensure a welcoming, professional, and safe environment.

This is a hands‑on leadership role, combining team management, operational oversight, and service excellence. You will oversee daily operations, manage staff, coordinate emergencies, and maintain high standards of hospitality and security.

Key Responsibilities

• Lead, motivate, and develop the Reception team, managing rotas, training, and performance reviews.
• Oversee daily operations including reception, security, key control, mail, and administrative processes.
• Act as main contact for security or emergency incidents, liaising with relevant authorities.
• Deliver exceptional guest experiences, support events and conferences, and handle guest issues professionally.
• Ensure compliance with health, safety, and data protection regulations.
• Manage budget, payroll duties, and stock control.
• Identify opportunities for service improvement and operational efficiency.

Essential Skills & Experience

• Proven management experience leading a team.
• Calm, confident, and decisive in challenging situations.
• Experience in front-line customer service.
• Excellent communication, interpersonal, and organisational skills.
• Attention to detail, professional presentation, and strong service focus.
• Computer literate (Word, Excel, Outlook) and knowledge of booking systems.
• Flexible, self‑motivated, and able to make independent decisions.
• First Aid Trained
• Experience in hospitality or similar environments.
• Managing rotas efficiently.

Benefits

Private healthcare, free lunch on duty, gym membership, pension scheme, 38 days' holiday

Salary

Salary: £42k
Hours: 37.5 hours per week (rotating shifts 7am‑10pm)

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.