Reception Manager

Virtual Bridges; Oxford; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading hospitality company in Oxford is seeking a proactive Reception Manager to lead the front-of-house team. You will ensure excellent reception, security, and guest services, overseeing daily operations and managing staff. Ideal candidates will have proven management experience, excellent communication skills, and a strong focus on service. Benefits include private healthcare, gym membership, and 38 days' holiday.

Benefits

Private healthcare

Free lunch on duty

Gym membership

Pension scheme

38 days' holiday

Qualifications

• Proven management experience leading a team.
• Experience in front‑line customer service.
• Calm, confident, and decisive in challenging situations.

Responsibilities

• Lead, motivate, and develop the Reception team.
• Oversee daily operations including reception and security.
• Deliver exceptional guest experiences and handle guest issues.

Skills

Management experience

Customer service

Communication skills

Organisational skills

Attention to detail

Computer literacy

Decision making

First Aid trained

Tools

Word

Excel

Outlook

Job description

Reception Manager

We are seeking a professional and proactive Reception Manager to lead a front-of-house team and deliver outstanding reception, security, and guest services for one of our clients based in Oxford.

As the first point of contact for visitors, staff, and clients, you will ensure a welcoming, professional, and safe environment.

This is a hands‑on leadership role, combining team management, operational oversight, and service excellence. You will oversee daily operations, manage staff, coordinate emergencies, and maintain high standards of hospitality and security.

Key Responsibilities

• Lead, motivate, and develop the Reception team, managing rotas, training, and performance reviews.
• Oversee daily operations including reception, security, key control, mail, and administrative processes.
• Act as main contact for security or emergency incidents, liaising with relevant authorities.
• Deliver exceptional guest experiences, support events and conferences, and handle guest issues professionally.
• Ensure compliance with health, safety, and data protection regulations.
• Manage budget, payroll duties, and stock control.
• Identify opportunities for service improvement and operational efficiency.

Essential Skills & Experience

• Proven management experience leading a team.
• Calm, confident, and decisive in challenging situations.
• Experience in front‑line customer service.
• Excellent communication, interpersonal, and organisational skills.
• Attention to detail, professional presentation, and strong service focus.
• Computer literate (Word, Excel, Outlook) and knowledge of booking systems.
• Flexible, self‑motivated, and able to make independent decisions.
• First Aid Trained.
• Experience in hospitality or similar environments.
• Managing rotas efficiently.

Benefits

Private healthcare, free lunch on duty, gym membership, pension scheme, 38 days' holiday

Salary

£42k

Hours

37.5 hours per week (rotating shifts 7am-10pm)