Reception Manager

Bespoke Hotels - Great Western Hotel, Oban; Oban; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hotel in Oban is seeking a Reception Manager to lead the front desk team. You'll oversee daily operations, ensure exceptional customer service, and support team training. Ideal candidates will have hospitality experience, be reliable, and thrive in a busy environment. This full-time role offers a competitive salary and the chance to work in a stunning location overlooking Oban Bay.

Qualifications

• At least a year of experience in a similar hospitality role.
• Reliable, friendly, and confident with guests.
• Comfortable working in a busy environment.

Responsibilities

• Lead the front desk team to ensure warm, efficient service.
• Oversee day-to-day operations and support team members.
• Ensure booking and reporting procedures are followed.

Skills

Customer service

Team leadership

Communication

Organizational skills

Job description

The Great Western Hotel in Oban is looking for a Reception Manager to lead their front desk team.

This is a full time role with a competitive salary and a chance to work in one of the most recognisable hotels on the esplanade overlooking Oban Bay.

You will make sure every guest receives warm, efficient service from the moment they arrive.

You will oversee day to day operations at the front desk, support your team, and ensure the booking and reporting procedures are followed properly to help maximise room revenue.

You will welcome guests and handle enquiries at the desk and over the phone.

You will guide your team and help with training and development where needed.

You will keep the reception area organised and presentable throughout the day.

You will maintain a good working knowledge of the hotel and the local area.

You will work closely with other departments to keep information flowing smoothly.

You will make sure legal requirements and company policies are met.

The ideal candidate has at least a year of experience in a similar hospitality role.

You should be reliable, friendly, confident with guests, and comfortable working in a busy environment.

A genuine interest in hospitality and helping people enjoy their stay is essential.

The Great Western Hotel sits in a prime location on the Oban esplanade, close to the shops, harbour and ferries.

Oban’s coastline, islands, wildlife, food and walking routes make it a standout place to live and work, with Mull, Jura and Islay all within easy reach.

If you enjoy leading a team and creating a positive guest experience, this is a strong opportunity.

Apply through Highland Jobs today.