Reception Manager

Aimbridge Hospitality; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Manchester seeks a Reception Manager to lead their front desk operations and ensure an exceptional experience for all guests. The successful candidate will manage the reception team, handle bookings, and demonstrate strong leadership with a focus on customer service. Applicants should have prior experience in hotel management, excellent communication skills, and a thorough understanding of hotel operations and software systems. This role includes industry-leading benefits and ongoing training opportunities.

Benefits

Industry leading training

Hotel discounts

Access to employee assistance programme

Uncapped incentives

Staff meals on duty

Qualifications

• Prior experience managing a hotel reception or similar role.
• Strong leadership and organisational skills for staff management.
• Ability to handle customer complaints professionally.

Responsibilities

• Lead the Reception operation ensuring exceptional guest experience.
• Oversee recruitment and development of the reception team.
• Manage customer enquiries and bookings effectively.

Skills

Hotel operations understanding

Excellent communication

Leadership skills

Organisational skills

Customer service

Tools

Property Management Systems (PMS)

Booking engines

Customer Relationship Management (CRM)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24 / 7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty

A day in the life of…

As Reception Manager you will lead the Reception operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the reception team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

What do we need from you?

• You’ll have prior experience in managing a hotel reception or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the reception operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
• Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.