Reception Manager

T4HOL- Front Office; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A hotel management company is seeking a Front Office Manager located in Greater London. In this role, you will lead the Front Office team, focusing on guest satisfaction and team performance. Responsibilities include managing team dynamics, guest concerns, and operational standards. Ideal candidates will have strong leadership qualities and relevant hotel management experience. You will enjoy competitive pay and various employee perks, including 28 days of vacation and discounts at attractions.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Complimentary on-site parking

Discounted friends & family rates

Food and beverage discounts

Cycle 2 work scheme

Employee assistance programme

Qualifications

• Strong leadership and motivational abilities are essential.
• Experience in managing, coaching and developing teams is required.
• High standard of English, both written and spoken.

Responsibilities

• Lead the Front Office team while ensuring brand standards.
• Manage and inspire the team to enhance guest feedback scores.
• Deal promptly with guest concerns to ensure satisfaction.

Skills

Leadership abilities

Coaching and development skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Ability to work under pressure

Fast-paced environment adaptability

Education

Hotel management experience

Tools

Opera PMS

Microsoft Office

Job description

About us...

Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London-Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.

A bit about what you will do...

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Manage and oversee all groups and delayed flight arrivals and associated administration.

More about you...

• Strong leadership and motivational abilities.
• Experience of managing, coaching and developing teams.
• Strong communication, interpersonal and organisational skills.
• Attention to detail and drive to maintain high standards.
• Approachable and positive manner with a "can do" attitude.
• Ability to use initiative in challenging situations and under pressure.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A smart and professional appearance.
• Proven track record of hotel experience in a similar position.
• Good working knowledge of Opera PMS and Microsoft Office.
• High standard of English, both written and spoken.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more…

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.