Reception Manager

NHS; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice in Greater London is seeking a confident Reception Manager to lead the front-of-house team. This role involves supervising reception staff, managing appointment diaries, and ensuring efficient patient service. Candidates should have experience in a senior reception role, knowledge of EMIS and Docman, and strong leadership skills. A calm and professional demeanor is necessary to thrive in a busy environment. This is a part-time, permanent position offering £16-19 per hour based on experience.

Qualifications

• Previous experience in a senior reception or supervisory role.
• Strong knowledge of managing staff sickness and pay processes.
• Experience in managing appointment diaries and patient queries.

Responsibilities

• Leading, supervising, and developing the reception team.
• Organising reception rota and managing annual leave.
• Managing appointment diaries and ensuring smooth patient journey.

Skills

Leadership skills

Strong communication

Organisational skills

Multitasking ability

IT proficiency

Tools

EMIS

Docman

Job description

Job Summary

Mersham Medical Centre is looking for an experienced and confident Reception Manager to lead our busy front‑of‑house team and support the smooth running of our practice. This is a key leadership role for someone passionate about delivering an outstanding patient experience while ensuring efficient and professional reception services.

Who We're Looking For

We are seeking an organised, proactive, and confident individual with strong leadership skills and a passion for delivering excellent patient service.

Responsibilities

• Leading, supervising, and developing the reception team
• Organising the reception rota, arranging cover, and managing annual leave
• Monitoring and managing staff sickness, ensuring accurate processes and reporting
• Completing all HR‑related checks and duties, including maintaining up‑to‑date training and mandatory learning records
• Monthly payroll submissions
• Overseeing all daily reception operations and ensuring a smooth patient journey
• Managing appointment diaries across a busy GP practice
• Ensuring timely and effective handling of patient enquiries
• Collating staff working hours and payroll‑related information for submission to the payroll team
• Monitoring QOF‑related administrative tasks and ensuring the reception team remain compliant and up to date
• Overseeing stock management, including stationery checks and placing orders
• Collaborating closely with the wider clinical and management team to support effective service delivery

Person Specification – Experience Essential

• Previous experience in a senior reception or supervisory role (experience within a GP practice is highly desirable)
• Strong knowledge of EMIS and Docman, and experience managing staff sickness and pay processes
• Proven ability to lead, motivate, and support a team
• Excellent communication, interpersonal, and organisational skills
• Experience managing appointment diaries, patient queries, and complex scheduling
• A calm, professional approach with the ability to manage a busy front‑of‑house environment
• Strong IT proficiency, multitasking ability, and attention to detail

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details

Employer name: Mersham Medical Centre

Address: 30 Norbury Road, Thornton Heath, CR7 8PU

Website: https://www.mershammedicalcentre.co.uk/ (Opens in a new tab)

Job Information

Posted: 12 December 2025

Pay Scheme: Other

Salary: £16-19 per hour (depending on experience)

Contract: Permanent

Working pattern: Part‑time, Flexible working

Reference number: A3884-25-0001