Reception Manager

Mersham Medical Centre; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare practice in Greater London is seeking an experienced Reception Manager to lead its front-of-house team. You will be responsible for ensuring exceptional patient care while managing reception operations effectively. The ideal candidate will have extensive supervisory experience, especially within a GP practice, and possess strong communication, leadership, and organizational skills. Familiarity with systems such as EMIS and Docman is essential. This role offers a chance to make a significant impact in a busy healthcare environment.

Qualifications

• Previous experience in a senior reception or supervisory role.
• Experience within a GP practice is highly desirable.
• Strong knowledge of EMIS and Docman.
• Proven ability to lead and motivate a team.
• Excellent communication and interpersonal skills.
• Experience managing appointment diaries.
• Ability to manage a busy front-of-house environment.

Responsibilities

• Lead, supervise, and develop the reception team.
• Organize the reception rota and manage annual leave.
• Monitor staff sickness and maintain accurate processes.
• Oversee payroll submissions and HR-related checks.
• Ensure a smooth patient journey and excellent patient care.

Skills

Strong communication skills

Leadership skills

Organisational skills

Calm professional approach

IT proficiency

Multitasking ability

Attention to detail

Education

Experience in a senior reception or supervisory role

Experience within a GP practice

Tools

EMIS

Docman

Job description

Mersham Medical Centre is looking for an experienced and confidentReception Managerto lead our busy front-of-house team and support the smooth running of our practice. This is a key leadership role for someone passionate about delivering an outstanding patient experience while ensuring efficient and professional reception services.

Who Were Looking For

We are seeking an organised, proactive, and confident individual with strong leadership skills and a passion for delivering excellent patient service.

You should have:

Previous experience in a senior reception or supervisory roleexperience within a GP practice is highly desirable

Strong knowledge ofEMISandDocman, and experience managing staff sickness and pay processes

Proven ability to lead, motivate, and support a team

Excellent communication, interpersonal, and organisational skills

Experience managing appointment diaries, patient queries, and complex scheduling

A calm, professional approach with the ability to manage a busy front-of-house environment

Strong IT proficiency, multitasking ability, and attention to detail

Main duties of the job

As the face of our practice, you will play a vital role in ensuring exceptional patient care and effective day-to-day operations. You will be responsible for leading the reception team, managing workflows, and maintaining high standards across all front-of-house activity.

Your responsibilities will include:

Leading, supervising, and developing the reception team

Organising the reception rota, arranging cover, and managing annual leave

Monitoring and managing staff sickness, ensuring accurate processes and reporting

Completing all HR-related checks and duties, including maintaining up-to-date training and mandatory learning records

Montly payroll

Overseeing all daily reception operations and ensuring a smooth patient journey

Managing appointment diaries across a busy GP practice

Ensuring timely and effective handling of patient enquiries

Collating staff working hours and payroll-related information for submission to the payroll team

Monitoring QOF-related administrative tasks and ensuring the reception team remain compliant and up to date

Overseeing stock management, including stationery checks and placing orders

Collaborating closely with the wider clinical and management team to support effective service delivery

About us

You will be part of a supportive practice where your leadership helps shape the patient journey and contributes to the smooth operation of our services. This is an excellent opportunity for someone seeking a meaningful role within a well-established GP practice.

Job responsibilities

As the face of our practice, you will play a vital role in ensuring exceptional patient care and effective day-to-day operations. You will be responsible for leading the reception team, managing workflows, and maintaining high standards across all front-of-house activity.

Your responsibilities will include:

Leading, supervising, and developing the reception team

Organising the reception rota, arranging cover, and managing annual leave

Monitoring and managing staff sickness, ensuring accurate processes and reporting

Completing all HR-related checks and duties, including maintaining up-to-date training and mandatory learning records

Monthly payroll submissions

Overseeing all daily reception operations and ensuring a smooth patient journey

Managing appointment diaries across a busy GP practice

Ensuring timely and effective handling of patient enquiries

Collating staff working hours and payroll-related information for submission to the payroll team

Monitoring QOF-related administrative tasks and ensuring the reception team remain compliant and up to date

Overseeing stock management, including stationery checks and placing orders

Collaborating closely with the wider clinical and management team to support effective service delivery

Person Specification

Experience

• We are seeking an organised, proactive, and confident individual with strong leadership skills and a passion for delivering excellent patient service.
• You should have:
• Previous experience in a senior reception or supervisory roleexperience within a GP practice is highly desirable
• Strong knowledge of EMIS and Docman, and experience managing staff sickness and pay processes
• Proven ability to lead, motivate, and support a team
• Excellent communication, interpersonal, and organisational skills
• Experience managing appointment diaries, patient queries, and complex scheduling
• A calm, professional approach with the ability to manage a busy front-of-house environment
• Strong IT proficiency, multitasking ability, and attention to detail