Reception Manager

DoubleTree by Hilton London Angel Kings Cross; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned hospitality brand is looking for a Reception Manager to lead the Front Office Team in delivering exceptional guest experiences. This role involves supervising staff, maximizing occupancy rates, and ensuring high customer service standards. The ideal candidate is passionate, communicative, and able to delegate effectively. Opportunities for training and development are included in a supportive work environment.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

Pension enrolment

Qualifications

• Demonstrated skills in customer service and hospitality.
• Experience in front office management.
• Exceptional grooming standards.

Responsibilities

• Supervise the Front Office Team to ensure exceptional guest experiences.
• Manage and create memorable first impressions.
• Maximize room occupancy and implement up-selling techniques.

Skills

Passionate and willingness to learn

Good communication

Positive attitude

Ability to work flexible hours

Team player

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Reception Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Reception Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role;

• As the Reception Manager, you will assist in supervising the Front Office Team
• Ensure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out.
• The Reception Manager is responsible for managing and creating exceptional and rememberable first impressions to all hotel users
• Assist the Front Office Manager to evaluate levels, exceptional customer services
• Organised, structured able to delegate whilst addressing all business needs
• Operates with a sale and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates,
• Able to implement up-selling techniques to promote hotel services and facilities
• Assist with all departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members
• Support and assist with training. absence monitoring, performance managing, coaching, mentoring and developing
• Product savvy, knowledgeable in expected services, pricing

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.