Reception Manager

BramahHR Ltd; Eastleigh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A healthcare organization in Eastleigh is seeking an experienced Reception Manager to lead a front-of-house team. The ideal candidate will have strong organizational skills and a passion for excellent customer service. Responsibilities include managing reception operations, ensuring service standards, and supporting team development. Competitive salary and benefits such as annual leave and private medical insurance are offered.

Benefits

25 days annual leave plus 8 Bank Holidays

Company pension scheme

Employee discount

Private medical insurance

Opportunities for professional growth

Qualifications

• Experience in leading a reception team.
• Passion for delivering excellent customer service.
• Exposure to a clinical or fast-paced environment.

Responsibilities

• Lead and support the reception and patient administration team.
• Manage reception rotas, performance, and training.
• Oversee reception desks ensuring service standards.
• Maintain accurate patient administration systems.
• Handle communications effectively.
• Monitor and manage waiting lists.

Skills

Organisational skills

Team management

Customer care

Communication

Job description

We're seeking an experienced and motivated Reception Manager who has to lead the front‑of‑house and reception team in Eastleigh. You'll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast‑paced environment delivering a first‑class service.

Salary: Up to £35,000 per year

Hours: Full‑time

Location: Eastleigh

What you’ll do

• Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors.
• Manage reception rotas, performance, and training, fostering a positive and supportive team culture.
• Oversee reception desks across multiple areas, ensuring consistent service standards are met.
• Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times.
• Maintain accurate patient administration systems, including appointment bookings, referrals, and records.
• Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally.
• Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency.
• Assist with basic financial and administrative tasks as required.
• Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs.
• Support continuous improvement across reception operations and contribute to developing best practice processes.

Benefits

• 25 days annual leave plus 8 Bank Holidays
• Company pension scheme
• Employee discount
• Private medical insurance
• Supportive and friendly working environment
• Opportunities for professional growth and development

If this sounds like your next opportunity, we'd love to hear from you—apply today.