Reception Manager

PPHE Hotel Group; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premium lifestyle hotel in London is seeking a passionate Reception Manager to lead the front office team and ensure exceptional customer service. The ideal candidate will have extensive knowledge of front office operations and experience in team motivation and development. This role offers competitive salary and numerous benefits including holiday days and discounts.

Benefits

Highly competitive salary

30 days holiday per year

Heavily discounted hotel rates

F&B discounts

Access to pay before payday

Company pension plan

Award-winning training

Qualifications

• Excellent detailed knowledge of Front Office operations.
• Ability to empower the team and maintain high customer satisfaction.
• Experience in motivating and training front office team members.

Responsibilities

• Liaise with the team to ensure guest satisfaction and financial goals.
• Lead by example and inspire the front office team.
• Clearly communicate operational and strategic information.

Skills

Exceptional Customer Service

Knowledge of Front Office operations

Team leadership and motivation

Job description

Reception Manager

We are recruiting for our first art'otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye‑catching architecture that surrounds the historical Battersea Power Station.

As our Reception Manager, you will receive:

• Salary: Highly competitive with great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year – including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award‑winning training

We are looking for a Reception Manager with a passion and skills set for exceptional Customer Service and who:

• Have excellent detailed knowledge of Front Office operations
• You will liaise with the team to ensure guest satisfaction, financial goals and responsible business targets are met
• Empower your team by providing an inspiring service culture through briefings, team meetings and coaching
• Play a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the front office team members and providing an inspiring service culture.
• Clearly communicate both operational and strategic information, ongoing customer feedback and ensure team members are trained and developed

If you share passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging the passion for art and appetite for the finer things in life.

Winner of the Cateys Hotel of the Year 2025 – join the team behind the excellence

be bold. be creative. be original.