Reception Manager

Front of House Recruitment; City Of London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A financial services firm in London is seeking a Reception Manager to lead a team of 8 receptionists. This management role demands strong leadership, exceptional organisational abilities, and a commitment to delivering excellent client service. Responsibilities include managing daily operations, training team members, and ensuring high service standards. Ideal candidates will have experience in a corporate front of house environment and be confident in using reservation systems. Competitive salary ranges from £45,000 to £50,000.

Qualifications

• Proven experience in a corporate front of house setting, ideally as a Reception Supervisor, Team Leader, or Manager.
• Strong organisational and communication skills, able to remain calm under pressure.
• Confident working with room booking/reservation systems.

Responsibilities

• Deputising for the Front of House Manager.
• Driving service excellence by improving systems and procedures.
• Training and coaching the reception team to deliver outstanding guest experiences.
• Managing rotas, breaks, and holiday cover to ensure full desk coverage.
• Meeting and greeting clients, providing 5-star service at all times.

Skills

Leadership

Organisational skills

Client-facing skills

Communication skills

Proactive approach

Tools

Room booking systems

Job description

Overview

Reception Manager
London-FinanceFirm
£45,000 to £50,000

Reception Manager needed for an established financial services firm to oversee a team of 8 receptionists and ensure the smooth running of a busy, high-profile front desk operation. This is a client-facing management role requiring strong leadership, excellent organisational skills, and a passion for delivering exceptional service.

Responsibilities

• Deputising for the Front of House Manager
• Driving service excellence by improving systems and procedures
• Training and coaching the reception team to deliver outstanding guest experiences
• Managing rotas, breaks, and holiday cover to ensure full desk coverage
• Meeting and greeting clients, providing 5-star service at all times
• Handling client queries and resolving issues professionally
• Liaising with suppliers, facilities, AV, hospitality, and events teams
• Supporting new joiner training and contributing to performance reviews
• Overseeing meeting room bookings and checks via reservation systems
• Assisting with occasional events and coordinating logistics

Qualifications

• Proven experience in a corporate front of house setting, ideally as a Reception Supervisor, Team Leader, or Manager
• Strong organisational and communication skills, able to remain calm under pressure
• Confident working with room booking/reservation systems
• A proactive, professional approach with a focus on service excellence

For details of other Front of House opportunities, please search “Receptionist Needed” online.

We are an equal opportunities employer and welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.